Open to opportunities

Prakriti User

@prakritiuser2

Message

Customer Success Specialist focused on building strong client relationships.

India

Message

What I'm looking for

I seek a role that values relationships and offers growth opportunities.

I am a people-first professional with 3.8 years of experience dedicated to helping brands solve real problems. My journey has taught me that strong client relationships are built on empathy, clarity, and smart execution. I thrive in roles where I connect with customers, turning complex needs into clear solutions, ensuring their success long after the deal is done.

In my recent role as a Sales Manager at Marmeto India, I successfully onboarded top D2C brands, driving full-stack Shopify adoption and contributing to a total ARR impact of $950K. My experience includes leading discovery calls, creating detailed proposal decks, and collaborating with design and development teams to enhance user experiences. I am now excited to bring my energy and expertise into a Customer Success or Associate Consulting role where relationships and results go hand-in-hand.

Experience

Work history, roles, and key accomplishments

Sales Manager

Marmeto India

Oct 2023 - Oct 2024 (1 year)

Successfully onboarded top D2C brands onto the Marmeto ecosystem, driving full-stack Shopify adoption. Closed high-value deals and contributed to a total ARR impact of $950K. Led discovery calls and collaborated with design and development teams to enhance client solutions.

Sales Strategy Onboarding Shopify Proposal Development Project Management Customer Relationship Management

Business Development Manager

Excite Systems

May 2022 - Sep 2023 (1 year 4 months)

Consulted clients on website/app development and digital services, generating over ₹1Cr in revenue. Provided technical guidance and created sales decks while managing cross-collaboration with teams to ensure smooth project delivery.

Business Development Consultation Revenue Project Management Digital Marketing Communication Negotiation

Customer Success Specialist

Printrove Products

Mar 2021 - Apr 2022 (1 year 1 month)

Managed onboarding for over 200 clients, improving their E-commerce fulfillment processes. Created a knowledge base to enhance employee onboarding and implemented customer retention strategies, resulting in a 12% reduction in churn rate.