Prakriti User
@prakritiuser2
Customer Success Specialist focused on building strong client relationships.
What I'm looking for
I am a people-first professional with 3.8 years of experience dedicated to helping brands solve real problems. My journey has taught me that strong client relationships are built on empathy, clarity, and smart execution. I thrive in roles where I connect with customers, turning complex needs into clear solutions, ensuring their success long after the deal is done.
In my recent role as a Sales Manager at Marmeto India, I successfully onboarded top D2C brands, driving full-stack Shopify adoption and contributing to a total ARR impact of $950K. My experience includes leading discovery calls, creating detailed proposal decks, and collaborating with design and development teams to enhance user experiences. I am now excited to bring my energy and expertise into a Customer Success or Associate Consulting role where relationships and results go hand-in-hand.
Experience
Work history, roles, and key accomplishments
Sales Manager
Marmeto India
Oct 2023 - Oct 2024 (1 year)
Successfully onboarded top D2C brands onto the Marmeto ecosystem, driving full-stack Shopify adoption. Closed high-value deals and contributed to a total ARR impact of $950K. Led discovery calls and collaborated with design and development teams to enhance client solutions.
Business Development Manager
Excite Systems
May 2022 - Sep 2023 (1 year 4 months)
Consulted clients on website/app development and digital services, generating over ₹1Cr in revenue. Provided technical guidance and created sales decks while managing cross-collaboration with teams to ensure smooth project delivery.
Customer Success Specialist
Printrove Products
Mar 2021 - Apr 2022 (1 year 1 month)
Managed onboarding for over 200 clients, improving their E-commerce fulfillment processes. Created a knowledge base to enhance employee onboarding and implemented customer retention strategies, resulting in a 12% reduction in churn rate.
Education
Degrees, certifications, and relevant coursework
Mumbai University
Bachelor's in Mass Media, Mass Media
2016 - 2019
Availability
Location
Authorized to work in
Job categories
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