Praise Vitalis

I’m a customer-focused Customer Service Representative with two years of experience managing client relationships across email, phone, SMS, and scheduled meetings. I’m relied on as a primary point of contact for multiple concurrent accounts, with a reputation for reliability and accuracy.

In my current role as Relationship Manager (Customer Service) at Plus Tenders, I manage communication for 8 concurrent client accounts and supervise a team of 6. I coordinate workload, ensure inquiries are acknowledged and resolved on schedule, and maintain structured bi-monthly check-in meetings to review outstanding items and pre-empt issues.

I also handle high daily volume email inquiries while sustaining a consistent, professional turnaround that supported client retention across all 8 accounts since June 2024. I maintain accurate client communication records to ensure seamless handovers between team members.

Previously, as a Customer Representative Intern at VAA Global Tech, I resolved customer complaints, escalated unresolved issues through Salesforce, and followed up on pending requests logged in Zoho to reduce cases left unanswered past expected windows. I documented interactions in detail within Zoho to support consistent service across the team.