At PEE'N'DEECOLLECTIONS, I managed customer relationships across digital platforms for over 40,000 customers, resolving complaints, returns, delivery concerns, and service issues. I also supervised seven staff members, coordinated procurement, inventory, vendors, and logistics partners, and built engagement strategies that supported repeat patronage and loyalty.
Previously, at THENATIONNEWSPAPER, I produced digital news and feature content, managed social engagement, researched and fact-checked stories, and collaborated with editorial teams to meet deadlines. I also volunteer with RCCGPOWERHOUSE as a call centre volunteer and writer/editor, maintaining records in Excel and supporting community communication.
