At Specialty Life insurance, I handled more than 100 inbound customer interactions daily, identified customer needs, and recommended suitable insurance solutions. I built customer relationships through consultative selling and consistently met or exceeded my individual KPI and performance targets.
At Cole International Logistics, I improved inbound and outbound calling strategies, contributing to a 55% improvement in company operations. I also introduced a customer follow-up and feedback system that boosted retention and customer loyalty, and enhanced sales strategies that increased revenue by 70%.
