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Praise Ogunniran

@praiseogunniran

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Customer Success Lead focused on logistics, data accuracy, and client satisfaction.

Nigeria

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What I'm looking for

I’m looking for a remote Customer Service or Data Entry capacity where I can combine accurate data administration with responsive client support, strong logistics coordination, and exceptional communication to solve problems and keep satisfaction consistently high.

I’m a highly organized, detail-oriented professional with a strong background in administrative management, operational logistics, and customer success. In my Operations & Customer Success Lead role at Ani’s Pot, I supervise client interactions and order requests via WhatsApp Business, manage delivery logistics, and maintain a 95%+ client satisfaction rating.

I also strengthen operations through precise data administration—inputting, updating, and cross-referencing daily transactions, customer databases, dispatch manifests, and financial records using digital spreadsheets. Alongside customer support, I contribute as a Digital Content Architect and serial novelist on NovelUp by formatting multi-chapter digital manuscripts, handling community moderation, and resolving platform engagement issues with a structured, polite approach.

Experience

Work history, roles, and key accomplishments

Current

Digital Content Architect & Novelist

Current

NovelUp Platform

Feb 2026 - Present (5 months)

Prepared and formatted long-form multi-chapter digital manuscripts with accurate metadata tagging and release registries. Moderated the online community by answering inquiries, managing review threads, and resolving engagement issues.

Digital Manuscript Formatting Metadata Indexing Digital File Layout Digital Content Operations Community Moderation Customer Support Content Scheduling

Current

Operations & Customer Success Lead

Current

Ani’s Pot

Jun 2025 - Present (1 year 1 month)

Supervised client interactions and order requests via WhatsApp Business, coordinating delivery logistics while maintaining a 95%+ client satisfaction rating. Managed accurate daily transaction and customer data using digital spreadsheets and dispatch manifests.

Customer Success client support WhatsApp Business API Conflict Resolution Data Verification Document Processing

Education

Degrees, certifications, and relevant coursework

Kwara State College of Health

Diploma, Dental Health Science

Activities and societies: Contesting Ambassadorial Delegate for Miss Dental; demonstrated public diplomacy, clear verbal presentation, and team coordination.

Pursuing a Diploma in Dental Health Science, building skills in technical record keeping, information systems, professional communication, ethics, and medical sociology. Also active in extracurricular leadership through ambassadorial delegate work for Miss Dental.