Praise Ogunniran
@praiseogunniran
Customer Success Lead focused on logistics, data accuracy, and client satisfaction.
What I'm looking for
I’m a highly organized, detail-oriented professional with a strong background in administrative management, operational logistics, and customer success. In my Operations & Customer Success Lead role at Ani’s Pot, I supervise client interactions and order requests via WhatsApp Business, manage delivery logistics, and maintain a 95%+ client satisfaction rating.
I also strengthen operations through precise data administration—inputting, updating, and cross-referencing daily transactions, customer databases, dispatch manifests, and financial records using digital spreadsheets. Alongside customer support, I contribute as a Digital Content Architect and serial novelist on NovelUp by formatting multi-chapter digital manuscripts, handling community moderation, and resolving platform engagement issues with a structured, polite approach.
Experience
Work history, roles, and key accomplishments
Digital Content Architect & Novelist
NovelUp Platform
Feb 2026 - Present (5 months)
Prepared and formatted long-form multi-chapter digital manuscripts with accurate metadata tagging and release registries. Moderated the online community by answering inquiries, managing review threads, and resolving engagement issues.
Operations & Customer Success Lead
Ani’s Pot
Jun 2025 - Present (1 year 1 month)
Supervised client interactions and order requests via WhatsApp Business, coordinating delivery logistics while maintaining a 95%+ client satisfaction rating. Managed accurate daily transaction and customer data using digital spreadsheets and dispatch manifests.
Education
Degrees, certifications, and relevant coursework
Kwara State College of Health
Diploma, Dental Health Science
Activities and societies: Contesting Ambassadorial Delegate for Miss Dental; demonstrated public diplomacy, clear verbal presentation, and team coordination.
Pursuing a Diploma in Dental Health Science, building skills in technical record keeping, information systems, professional communication, ethics, and medical sociology. Also active in extracurricular leadership through ambassadorial delegate work for Miss Dental.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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