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Praful Palande

@prafulpalande

Message

I review healthcare documentation accurately to support timely prior authorizations.

India

Message

I've reviewed and validated prior-authorization documentation at Athena Health (Access Healthcare), checking submissions against payer and facility guidelines, resolving gaps with providers and insurers, and maintaining audit-ready billing records.

I also bring high-volume customer service, sales documentation, and queue-management experience, with a consistent focus on accuracy, compliance, and timely resolution.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Tech Mahindra

Nov 2025 - Feb 2026 (3 months)

Managed customer lifecycles for a Canadian subscriber base, resolving billing, plan, and network issues. Maintained data accuracy and met quality targets in a high-volume environment.

Customer Service Billing Data Accuracy Communication Skills Microsoft Office

AR Client Partner

Athena Health (Access Healthcare)

Jan 2024 - Dec 2025 (1 year 11 months)

Reviewed and validated healthcare documentation for prior authorization requests, ensuring accuracy and compliance. Tracked pending authorizations across queues and liaised with providers and insurers to resolve gaps.

Document Review Compliance Prior Authorizations Queue Management Communication Skills Microsoft Office

Client Partner – Sales Executive

Qconnect, ICC Devi Gurav Technology Park

Jan 2022 - Dec 2023 (1 year 11 months)

Managed client relationships and sales documentation, coordinating with internal teams to ensure accurate order and account records.

Customer Relationship Management Sales Documents Coordination

Education

Degrees, certifications, and relevant coursework

AI Tools and ChatGPT Workshop

Workshop, AI Tools and ChatGPT

2025 - 2025

Completed a workshop on creating presentations using AI tools and ChatGPT in September 2025.

Modern College of Computer Studies

Bachelor of Computer Application, Computer Application

2019 - 2022

Grade: CGPA 7.10

Activities and societies: Coordinated the Worth of Your Degree campus event with the Modern College Entrepreneur Club, managing logistics and team coordination.

Bachelor of Computer Application degree from Modern College of Computer Studies, Nigdi, Pune, with a CGPA of 7.10.