At Diligent, I manage Diligent Boards user accounts and platform access governance, including confidential access and permission changes. I also support real-time access issues under corporate SLAs.
At Greenway Health, I supported North American healthcare providers using Prime Suite Practice Management systems. I resolved escalations involving claims, scheduling, user rights, and provider profiles, and was promoted to Subject Matter Expert within 10 months.
Across these roles, I’ve worked with Salesforce CRM to track support cases and coordinate with development teams. At Greenway Health, I also created training documentation and mentored onboarding cohorts.
