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Aditya Biswas

@adityabiswas3

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I manage medical billing, insurance verification, authorizations, and RCM workflows with accuracy and HIPAA compliance.

India

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What I'm looking for

I'm looking for a medical billing or RCM role where I can manage eligibility verification, authorizations, referrals, and billing workflows while meeting quality, productivity, and turnaround-time targets.

At Sunknowledge Inc., I manage 40+ daily medical billing and RCM tasks, including eligibility and benefits verification, prior authorizations, referrals, and patient registration. I use Availity, payer portals, and outbound calls to reduce claim denials and support first-pass resolution.

I document patient and clinical information in Practice Fusion, validate CPT and ICD-10 codes, and coordinate with payers, providers, and patients across HMO, PPO, Medicare, and Medicaid plans. My background in customer service, sales, and team mentoring helps me resolve issues efficiently while consistently meeting productivity, quality, and TAT KPIs.

Experience

Work history, roles, and key accomplishments

Current

Process Associate

Current

Sunknowledge Inc.

May 2025 - Present (1 year 4 months)

Managed 40+ daily medical billing and RCM tasks including Eligibility & Benefits, Prior Authorizations, Referrals, and Patient Registration, ensuring accuracy and HIPAA compliance. Verified insurance eligibility using Availity and documented records in Practice Fusion EHR.

Medical Billing RCM Eligibility and Benefits Prior Authorizations Referrals Patient Registration Availity Practice Fusion RingCentral Microsoft Teams Excel CPT ICD 10 HIPAA HMO PPO Medicare Medicaid

Customer Service Associate

Teleperformance Global Services Pvt Ltd.

May 2022 - Mar 2025 (2 years 10 months)

Handled 100+ customer inquiries daily for Flipkart, ensuring quality standards in empathy and compliance. Acted as Subject Matter Expert during Big Billion Day, mentoring 60+ agents and auditing calls.

Customer Service KPI Achievement Quality and Compliance Root Cause Analysis Mentorship Call Auditing Empathy Compliance

Customer Service Associate

3 Steps Aviation Academy

Jan 2021 - May 2022 (1 year 4 months)

Enrolled over 50 candidates and converted 70% into course enrollments, exceeding monthly targets. Streamlined administrative tasks such as payment processing and bookkeeping, reducing errors by 20%.

Customer Service Enrollment Lead Generation Telephonic Counseling Excel CRM Administrative Support Payment Processing Bookkeeping

Business Development Executive

SRJ Career Solutions Pvt Ltd.

May 2020 - Aug 2020 (3 months)

Achieved 110% of monthly business development targets through strategic lead generation and candidate engagement. Enrolled over 35 candidates and converted 65% into course enrollments.

Business Development Lead Generation Candidate Engagement Telephonic Counseling Pipeline Management Excel LinkedIn Indeed

Tele Sales Officer

Globez Global Teleshopping Pvt Ltd.

Nov 2018 - Dec 2019 (1 year 1 month)

Contacted 200+ potential customers weekly, achieving a 20% sales conversion rate. Consistently surpassed monthly sales targets by up to 15% through persuasive communication and product knowledge.

Telesales Sales Conversion Inbound Calls Outbound Calls Customer Satisfaction CRM Call Logging Sales Reporting