Open to opportunities

Pradeep Darwin Joachim

@pradeepdarwinjoachim

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Customer-focused support specialist with 9+ years of experience.

India

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What I'm looking for

I am looking for a supportive environment where I can leverage my skills in customer service and technical support, while also having opportunities for growth and continuous improvement.

With over 9 years of experience as a customer-focused support specialist, I have honed my skills in technical support, sales, and operations across various industries. My journey has taken me from being an Excursion Manager at Yacht Charters to a Senior Consultant at 24-7 Intouch, where I provided email support for a popular gaming application. My commitment to delivering outstanding customer service has been recognized through consistently high C-Sat scores, reflecting my dedication to client satisfaction.

Throughout my career, I have embraced diverse roles, including a Search Engine Evaluator for Google and a Sales Consultant for security solutions. My technical acumen, combined with my ability to work collaboratively in team environments, has enabled me to excel in challenging situations. I am passionate about continuous improvement and growth, always seeking new challenges that allow me to leverage my expertise and make a positive impact.

Experience

Work history, roles, and key accomplishments

Excursion Manager

Yacht Charters

Aug 2023 - Mar 2024 (7 months)

Managed excursions for yacht charters, ensuring smooth operations and customer satisfaction. Oversaw all aspects of the customer experience from booking to completion of the charter.

Customer Service Operations Management Logistics Problem Solving Communication

Search Engine Evaluator

Lion Bridge Technologies

Aug 2019 - Jun 2020 (10 months)

Moderated web pages, ads, and user-uploaded content for Google, ensuring content adherence to guidelines. Flagged and followed up on registered incidents, providing feedback and reporting on content issues.

Content Moderation Content Incident Reports Quality Assurance

Senior Consultant

24-7 Intouch India Private Limited

Oct 2021 - Present (3 years 9 months)

Provided email support for Moon Active - Coin Master, validating compensation and managing seasonal event incidents. Monitored game application performance and user issues.

Email Support Customer Support Incident Management Technical Support Problem Solving

Sales Consultant

RKMS Solutions Pvt LTD.

Jun 2014 - Present (11 years 1 month)

Consulted on sales and services for GPS trackers, security, and biometric systems. Managed post-sales services for clients, ensuring customer satisfaction and retention.

Consultative Sales Post Sales Security Systems GPS Client Management

Associate Specialized Infra Engineer

Hewlett Packard Enterprise

May 2012 - Present (13 years 2 months)

Monitored Citrix Servers and Workstations under ITIL protocol, providing enterprise chat, phone, and email support. Scheduled preventive maintenance and managed inventory.

Citrix ITIL Technical Support System Monitoring Inventory Management Enterprise Support Chat Support

Asst Shift Supervisor

The Mysore Paper Mills Limited.

Aug 2010 - Present (14 years 11 months)

Managed main board operations and oversaw overhaul management and reporting for the manufacturing unit. Ensured efficient production processes and reported on operational performance.

Operations Management Manufacturing Reporting Team Leadership Quality Control

Education

Degrees, certifications, and relevant coursework

NMAM Institute of Technology, Visvesvaraya Technological University

Bachelor of Mechanical Engineering, Mechanical Engineering

Studied mechanical engineering principles and applications at NMAMIT, affiliated with VTU. Gained foundational knowledge in various aspects of mechanical systems and design.

Arizona State University

TESOL Certified, English Language Teaching

Completed the TESOL certification program at Arizona State University. Acquired skills and knowledge in teaching English to speakers of other languages.