Prabhat Asthana
@prabhatasthana
Order Management Specialist at Infosys BPM, tracking global order fulfilment and developing a Power BI analytics dashboard.
IndiaWhat I'm looking for
At Infosys BPM Limited, I manage order fulfilment for Hasbro Inc., using SAP SD to create, modify and track orders. I coordinate with Sales, Vendors, Logistics, Warehouse and Customer teams, and review compliance and shipment documentation.
Previously, I worked in Order Management and O2C operations at WNS Global Services Pvt. Ltd. and DATAMATICS GLOBAL SERVICES PVT. LTD. I’m transitioning into Product Analytics and designed a Power BI dashboard concept to monitor fulfilment, order ageing, compliance and delivery risk.
Experience
Work history, roles, and key accomplishments
SME Process Specialist
Infosys BPM Limited
Jan 2024 - Present (2 years 9 months)
Manage end-to-end order fulfilment for a global client, ensuring accuracy and compliance. Coordinate with cross-functional teams to resolve issues and support seamless execution.
Managed order processing and customer operations across the Order-to-Cash lifecycle. Investigated discrepancies and supported process improvement initiatives.
Processed customer orders and maintained accurate records throughout the O2C process. Coordinated with logistics and billing teams to support timely order closure.
Education
Degrees, certifications, and relevant coursework
Suresh Gyan Vihar University
Master of Computer Applications, Computer Applications
Master of Computer Applications (MCA) degree from Suresh Gyan Vihar University, completed in 2023.
Dr. RML Avadh University
Bachelor of Science, Science
Bachelor of Science (B.Sc.) degree from Dr. RML Avadh University, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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