At HP, I resolve high-volume customer order modifications, pricing discrepancies, validation failures, and system-generated holds across SAP S/4HANA and Microsoft Dynamics 365.
I create accurate sales orders, coordinate with customer operations and cross-functional teams, and sustain 97% SLA adherence with zero customer escalations.
I turn recurring order-exception patterns into BRDs that support AI-driven workflow automation, while building Power BI reporting to track order status and prevent blockers. This contributed to a 20–30% improvement in process lead time.
Previously at MI Lifestyle Marketing Global, I managed purchase orders, sourcing, supplier coordination, inventory monitoring, shipment fulfilment, billing, invoicing, and vendor communication to support uninterrupted material flow.
