At Genpact India, I manage customer order lifecycles across 8 US regional distribution centers using SAP S/4HANA and an enterprise OMS. My work has achieved 100% SLA compliance.
I streamline stock reservations and dispatch priorities with procurement and warehouse teams, reducing order fulfillment latency by 18%. I also reconcile inventory and resolve IDoc transmission errors, keeping variance below 0.2%.
At DHL Supply Chain India Pvt. Ltd., I directed outbound fulfillment and dispatch for e-commerce clients including Adidas, Myntra, Nykaa, and Amazon. I supervised a 90+ person cross-functional team and sustained 99.5%+ SLA compliance.
Earlier, at Community Innovation Pvt. Ltd. (CityMall), I led site fulfillment operations and achieved 99.0% stock accuracy. Across my supply chain work, I’ve managed inventory control, reverse logistics, and order allocation, and received four Best Performance Awards at DHL Supply Chain.
