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Lakshmi Sriganesh

@lakshmisriganesh

I streamline order-to-cash, inventory, and retail distribution operations to improve delivery, accuracy, and compliance.

India

Message

What I'm looking for

I'm seeking a Supply Chain Order-to-Cash role where I can use order management, inventory optimization, compliance, and process improvement skills to support efficient future supply chains.

I've supported order-to-cash and supply chain operations across Shell India Markets, Maersk Global Services, Anupaati Homemade Foods, and Prismbiz Solutions. At Shell, I processed 300+ monthly customer orders in SAP with 99% invoice accuracy and helped achieve 97% on-time site deliveries.

In retail distribution, I managed end-to-end order processing across 20+ outlets, planned replenishment and stock allocation, and coordinated logistics providers to achieve a 95% on-time dispatch SLA. I use sales trends for demand forecasting, resolve delivery exceptions, and maintain audit-ready billing and delivery records.

I'm currently coordinating procurement and logistics, including supplier pricing validation, import documentation, shipment issue resolution, and freight negotiations. I bring experience improving workflows, strengthening compliance, and working closely with finance, logistics, warehouses, suppliers, distributors, and commercial teams.

Experience

Work history, roles, and key accomplishments

Current

Procurement and Logistics Coordinator

Current

Prismbiz Solutions - Gulf Bioanalytical Group

Mar 2026 - Present (6 months)

Planned and organized order placement, reducing procurement-to-shipment cycle time. Coordinated with inter-departmental teams to verify import documentation and ensure accurate system updation.

Procurement Logistics Coordination Order Management Documentation system updates

Retail Distribution & Order Management

Anupaati Homemade Foods

Jun 2019 - Dec 2024 (5 years 6 months)

Managed end-to-end order processing across 20+ retail outlets, optimizing stock availability and coordinating logistics to achieve a 95% on-time dispatch SLA. Conducted demand forecasting and resolved order exceptions.

Order Management Inventory Optimization Replenishment Planning Demand Forecasting Logistics Coordination Billing Audit Compliance

Customer Operations Specialist (O2C)

Shell India Markets

Sep 2016 - Nov 2018 (2 years 2 months)

Supported Shell dealer network with Order-to-Cash operations, processing 300+ customer orders per month in SAP with 99% invoice accuracy. Reduced manual order service requests by 35% through digital platform rollout.

SAP Order To Cash Order Management Contract Compliance Stakeholder Management Digital Platforms

Team Leader - Customer Operations

Polaris Financial Technologies

Dec 2014 - Nov 2015 (11 months)

Led an 18-member transaction and customer operations team under strict SLA timelines. Built Excel dashboards for productivity and quality reporting, improving quality audit scores by 22%.

Team Leadership SLA Management Excel Dashboard Quality Reporting Process Standardization Coaching

Senior Quality Analyst

WNS

Mar 2014 - Aug 2014 (5 months)

Conducted ISO-based transaction audits on order documentation and service workflows achieving 99.5% quality compliance. Led root-cause analysis of order inaccuracies improving operational quality by 17%.

Quality Auditing ISO Compliance Root Cause Analysis Process Improvement Training Compliance

Process Expert - Logistics Operations

Maersk Global Services

May 2012 - Mar 2014 (1 year 10 months)

Upheld logistics operations for 1,200+ TEUs monthly, handling routing, container planning, and exception management. Optimized logistics workflows shortening container dwell time by 18%.

Logistics Operations Routing Exception Management Workflow Optimization Stakeholder Coordination

Customer Support Executive

3G Vodafone Australia

Jun 2008 - Feb 2009 (8 months)

Handled high-volume customer inquiries related to billing disputes, order activations, service provisioning, and account changes. Maintained 100% quality audit compliance while achieving sales upsell targets.

Customer Support Billing Disputes Service Provisioning Compliance Upselling