Poonam Soni

Promoted to lead a cross-functional remote scheduling team across the Obran Cooperative portfolio, managing availability and logistics for 10+ clinical roles while enforcing U.S. healthcare compliance standards. Built SOPs for onboarding new hires on Kinsser and Devero and strengthened B2B relationships with primary care physicians and hospitals to streamline patient intake.

Audited and processed complex hospital discharge referrals by reviewing patient histories and diagnosis codes to support optimal home-health care assignment. Coordinated end-to-end patient care logistics from admission through to final discharge and handled high-volume inbound calls to resolve scheduling friction.

Provided remote technical support for U.S. internet/TV/voice customers, guiding step-by-step troubleshooting for modem connectivity, hardware resets, and network disruptions via phone and email. Managed billing operations by investigating subscription discrepancies and invoice disputes, and verified Lifeline eligibility by confirming Medicare/Medicaid status to ensure regulatory compliance.

Managed end-to-end event bookings by conducting client consultations, coordinating meeting logistics, scoping event parameters, and handling booking contracts.

Delivered front-of-house hotel service by managing check-in, check-out, and billing procedures with accurate reservation handling. Arranged VIP guest services and coordinated personalized hospitality for group reservations and event attendees.

Earned a B.Sc. in Hotel Management and Tourism from Vivekanand Institute of Management in Ahmedabad.

Activities and societies: Rotated across Front Office, Kitchen, F&B Service, and Housekeeping as part of the internship program.

Completed a rotational operational internship covering Front Office, Kitchen, F&B Service, and Housekeeping.