Open to opportunities

LIDA ORTIZ ARDILA

@lidaortizardila

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Detail-oriented professional with expertise in medical billing and claims management.

Australia

Message

What I'm looking for

I seek a role that values process improvement and offers opportunities for professional growth in a collaborative environment.

I am a detail-oriented and solutions-focused professional with over five years of experience in medical billing, insurance claims management, and accounts reconciliation. My expertise lies in resolving complex billing discrepancies and managing denials, all while ensuring compliance with healthcare regulations. I have a proven track record of improving processes and enhancing team efficiency, with a strong emphasis on customer satisfaction.

In my recent role as a Billing Specialist at Simple App, I managed customer inquiries and billing issues, achieving a 98% resolution rate within SLA. My previous experience at Twilio Inc. allowed me to resolve complex billing discrepancies and reconcile accounts worth over $500K, consistently exceeding KPIs. I am fluent in English and possess technical proficiency in medical billing systems and data analysis tools, which I leverage to drive performance optimization and enhance customer support.

Experience

Work history, roles, and key accomplishments

Billing Specialist

Simple App

Dec 2023 - Jun 2024 (6 months)

Managed customer inquiries and billing issues with a 98% resolution rate. Utilized tools like Zendesk and Zuora for payment tracking and account reconciliation, contributing to improved team workflows.

Account Reconciliation

Technical Support Expert II

Twilio Inc

Nov 2020 - Feb 2023 (2 years 3 months)

Resolved complex billing discrepancies and reconciled accounts worth over $500K. Collaborated with teams to address escalated issues and trained new members, consistently exceeding KPIs.

Insurance Claims Management

Customer Service Representative III

Medtronic Colombia

May 2019 - Oct 2020 (1 year 5 months)

Led monthly billing cycles and resolved claim denials efficiently. Analyzed datasets for AR reports and trained team members to improve operational efficiency and achieve KPIs.

Billing Operations

Bilingual Customer Service Representative

Teleperformance

Jun 2016 - May 2019 (2 years 11 months)

Provided exceptional customer service for health insurance inquiries, achieving a 95% resolution rate. Contributed to team efficiency and built customer trust through accurate information delivery.