Ira Fitrianti

Evaluated AI-generated responses for accuracy, clarity, tone, and fluency against project-specific rubrics. Conducted linguistic QA and localization review of Bahasa Indonesia content, and performed research-based fact-checking.

Evaluated AI-generated responses for accuracy, clarity, tone, and fluency against project-specific rubrics. Conducted linguistic QA and localization review of Bahasa Indonesia content, and performed research-based fact-checking.

Evaluated AI-generated responses for accuracy, clarity, tone, and fluency against project-specific rubrics. Conducted linguistic QA and localization review of Bahasa Indonesia content, and performed research-based fact-checking.

Led daily store operations, coordinated 5-6 team members per shift, and supported 170+ customer transactions daily. Managed inventory across 300+ products using SAP ERP and Excel, and handled operational administration including cash reconciliation and reporting.

Trained in calendar and email management, task prioritization, client communication, and remote-work best practices.

Delivered consistent customer service and built strong product knowledge in a fast-paced retail environment, earning promotion to Shift Supervisor.

Delivered guided tours to local and international visitors and translated informational materials (Indonesian-English), strengthening public speaking and cross-cultural communication.

Certified Virtual Assistant training covering calendar and email management, task prioritization, client communication, and remote-work best practices.

Completed Managing Yourself certification.

Completed Business Leadership: Understanding the Customer Experience certification.

Grade: 3.83/4.00

Bachelor's Degree in English Literature with a GPA of 3.83/4.00, completed in 2022.

Certified Coffee Master certification from Starbucks Indonesia.

Grade: 3.86/4.00

Associate Degree in English Linguistics with a GPA of 3.86/4.00, completed in 2020.

Certified Barista Trainer certification from Starbucks Indonesia.