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Pooja Singh

@poojaasingh7

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I lead global workforce, transformation, and customer experience programs that improve operational performance.

India

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What I'm looking for

I'm looking to lead global workforce, transformation, or customer experience programs where I can strengthen governance, improve operational performance, and deliver measurable outcomes through cross-functional collaboration.

At HP Inc., I lead workforce hiring and vendor management programs across business units and geographies, partnering with five vendor partners to support sourcing, selection, onboarding, and deployment.

I’ve also led global business transformation initiatives across EMEA, the Americas, Greater Asia, and India, bringing together operations, quality, workforce management, IT, and business leaders through structured governance and change enablement.

I improved Same Business Day Dispatch from 40% to 70% for Greater Asia commercial customers and implemented 25 employee-generated process improvements from more than 100 ideas at zero additional cost.

Experience

Work history, roles, and key accomplishments

Current

CWF Hiring & Vendor Management Project Manager

Current

HP Inc.

May 2024 - Present (2 years 4 months)

Lead end-to-end workforce hiring programs supporting business-critical hiring requirements across multiple business units and geographies. Manage relationships with 5 vendor partners, driving candidate sourcing, quality assurance, hiring performance and compliance against defined SLAs.

Vendor Management Workforce Planning Stakeholder Management Project Governance Hiring Dashboards Reporting SLA Management Recruitment Onboarding Risk Management

Case Review Management Specialist

HP Inc.

May 2019 - Jun 2021 (2 years 1 month)

Managed APAC customer complaints and ensured adherence to consumer guarantee policies.

Customer Complaint Management Policy Adherence APAC

Dispatch Screener – Global Team

HP Inc.

Sep 2018 - May 2019 (8 months)

Screened premium product dispatch requests and ensured NMU compliance, helping reduce unnecessary material usage.

Dispatch Screening Compliance Material Usage Reduction

Tactical Operations Representative II

HP Inc.

Jun 2017 - Sep 2018 (1 year 3 months)

Supported operational planning and process improvement initiatives.

Operational Planning Process Improvement

Frontline Engineer

HP Inc.

Jun 2014 - May 2017 (2 years 11 months)

Provided global technical support, managed escalations, and maintained high customer satisfaction.

Technical Support Escalation Management Customer Satisfaction

Program Lead

HP Inc.

Led global projects and business transformation initiatives across EMEA, Americas, Greater Asia and India markets. Managed project governance activities including stakeholder reviews, risk management, status reporting and executive communications.