Sundar Guna R
@sundargunar
IT delivery and program leader driving digital transformation, governance, and reliable enterprise application outcomes.
What I'm looking for
I’m an ITIL V5 certified technology delivery and IT project management professional with 20+ years of experience across APJ regional operations, enterprise application governance, service transition, and cross-functional delivery. I focus on stakeholder management, operational governance, and dependable go-live readiness for enterprise platforms.
In my recent role, I led APJ business-side delivery and operational governance for enterprise pricing and product lifecycle applications, supporting 1,400+ users and 300+ power users. I coordinated UAT, release coordination, access governance, go-live readiness, and post-production stabilization, including a one-year phased migration from legacy desktop workflows to a modern web-based portal—gathering requirements, mapping processes in Miro, shaping functional user stories, and managing backlog refinement through Azure DevOps.
Earlier in my career, I led service transition and governance activities, including Type B transitions, SOW and SLA preparation, KPI definition, RACI mapping, operational readiness, and knowledge transfer. I’ve also driven incident and change/release coordination with business, development, infrastructure, security, and support teams, while leading and coaching teams to improve delivery outcomes.
Experience
Work history, roles, and key accomplishments
AI-Enabled Process Improvement
Family-Owned FMCG Business
May 2024 - Present (2 years 3 months)
Applied generative AI to accelerate business analysis, requirements structuring, process documentation, risk identification, cost comparisons, supplier evaluation, and contract drafting with manual validation. Built structured workflows and templates, coordinated cross-functional operational activities, and used root-cause/corrective-action practices to improve process controls and reporting.
Business Operations & AI-Enabled Process Improvement
May 2024 - Present (2 years 3 months)
• Applied generative AI tools to accelerate business analysis, requirements structuring, process documentation, risk identification, cost comparisons, supplier evaluation, contract drafting and stakeholder communications, with manual review and validation of outputs.
• Developed structured workflows, templates and decision-support documents for product development, pricing, procurement, production
* Led APJ business-side delivery and operational governance for three enterprise pricing and product lifecycle applications, supporting presales deal management transformation, list price management, SKU localization, product availability tracking, product lifecycle governance, user access management, UAT, release coordination, and post-go-live operational support.
* Supported all APJ countries, i
Managed global deal pricing and financial governance for multi-country PC and Print deals, coordinating approvals and validating pricing structures across inbound, outbound, and international engagements. Supported deal reviews spanning P&L evaluation, margin analysis, forex impact, contractual terms, pricing protections, and maintained operational reporting and governance updates for leadership.
• Managed global deal pricing and financial governance activities for multi-country PC and Print deals across inbound, outbound, and international engagements.
• Partnered with Global Account Managers, APJ Finance Directors, category teams, sales operations, and business stakeholders to validate pricing structures, approval requirements, and deal governance.
• Supported complex deal reviews coveri
Business Consultant – Pricing Tools
Magna Infotech
Jun 2016 - May 2018 (1 year 11 months)
Supported APJ deal pricing tool governance, including issue tracking, outage coordination, stakeholder follow-up, and operational control. Coordinated change-to-deployment lifecycle activities (requirements, UAT, deployment tracking, sign-off, and post-deployment follow-up) and contributed to vendor governance and service delivery assurance for automation and process improvement.
Business Consultant – Pricing Tools & Service Delivery Governance
Jun 2016 - May 2018 (1 year 11 months)
• Supported pricing asset governance for APJ deal pricing tools, including issue tracking, outage coordination, stakeholder follow-up, and operational control.
• Coordinated with regional business teams, APJ Finance, Category Leaders, IT support teams, and stakeholders for pricing approvals, tool changes, and deployment activities.
• Supported change-to-deployment lifecycle activities, including r
Project Manager
o Drive ongoing identified tool enhancements to have efficiency in operations - own a variety of function wide goals on process innovation, automation and improvement
o Drive functional projects and working directly with the technology team to scale the audit coverage & scope non-linearly
People Management
o Responsible for 15 + Quality Analyst / Process Associates for stack / Pe
Senior Business Analyst / Team Lead – Service Transition & Governance
Feb 2007 - Oct 2014 (7 years 8 months)
Designation held at HP
o Senior Business Analyst – Jan 2014 till Oct 14
o Team Lead (Aug 2009 till Dec 2013)
o Senior Process Associate (Feb 2007 Till Jul 2009)
• Led service transition, governance, and operational delivery activities for global business application and sales operations functions within HP Global e-Business.
• Delivered two Type B service transition initiatives, coordinating busin
Led service transition, governance, and operational delivery for global business application and sales operations within HP Global e-Business, including two Type B transitions from planning through operational handover. Prepared and reviewed SOWs/SLAs and operational readiness documentation, defined KPIs and acceptance criteria with stakeholders using RACI, managed 20+ associates, and coordinated
Education
Degrees, certifications, and relevant coursework
Sri Venkateswara University
Bachelor's degree, Computer Science
1998 - 2001
Bachelors in Tri Major - Computers, Maths & Physics
Vani Vidhyalaya
12th Grade, Computers
1989 - 1998
Schooling till 12th Grade
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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