Looking for a job

Peter User

@plbartie

Message

Senior IT Support Engineer | MSP Specialist | 15+ Years Experience

South Africa

Message

What I'm looking for

Senior IT Support/MSP Engineer with 20+ years experience seeking full-time remote role. Based in Cape Town (UTC+2), available immediately for UK/EU or US EST hours. Experienced in Tier 1–3 support, Windows Server, Active Directory, networking and remote desktop tools. Open to support, coordination or sysadmin roles.

Senior IT Support Engineer and MSP Specialist with 20+ years of hands-on experience delivering Tier 1–3 remote and on-site technical support across Windows Server, Active Directory, LAN/WAN networking, and enterprise software platforms. CompTIA A+ and N+ certified.

Based in Cape Town, South Africa (UTC+2) — available immediately across UK/EU and US Eastern hours. Fully equipped dedicated home office with reliable broadband and backup connectivity.

For a decade at AJS Legal Software I supported 500+ law firm clients nationally across a legal accounting and practice management platform — progressing from junior technician to running the Cape Town office. I pioneered the company's transition from on-site to remote support delivery by championing LogMeIn and TeamViewer adoption company-wide, transforming the national support model before remote-first became standard practice.

Core skills: Windows Server • Active Directory • DNS/DHCP • Microsoft 365 • LAN/WAN Networking • VPN • TCP/IP • Remote Desktop (RDP, TeamViewer, LogMeIn) • Tier 1–3 Helpdesk • IT Documentation • Linux • IoT/Home Automation • Shopify/ERP integrations

I am a self-directed, highly communicative engineer with a proven track record of delivering results independently across multiple geographies and time zones. Available to start immediately.

Experience

Work history, roles, and key accomplishments

Technical Operations & Systems Manager

Complex Chaos

Jan 2015 - Jan 2026 (11 years)

Sole IT administrator for an independent retail and e-commerce venture. Administered internal IT systems and cloud-based platforms including ERP, inventory management, and CRM tools. Managed Shopify e-commerce integration and automated order and inventory workflows. Maintained all network, security, and backup infrastructure.

Operations Management Supplier Operations Inventory Management Logistics Coordination Quality Control Client Relationship Management Workflow Design Process Improvement

Senior IT Support Consultant

AJS Legal Software

Jan 2008 - Dec 2018 (10 years 11 months)

Here it is:

Tier 1–3 remote and on-site support for 500+ law firm clients nationally. Progressed to running the Cape Town office. Pioneered remote support delivery via LogMeIn and TeamViewer company-wide. Supported Windows Server, Active Directory, DNS/DHCP, and a legal accounting platform used daily by bookkeepers. Maintained SLA compliance throughout.

Junior IT Support Consultant

AJS Legal Software - Independant Dealer

Feb 2006 - Mar 2008 (2 years 1 month)

Entry-level IT support covering the Free State and Northern Cape. Developed core expertise in IBM Universe database and AJS Legal Software — a legal accounting and practice management platform serving law firm bookkeepers. Performed on-site installations, hardware deployments, network configuration and remote troubleshooting for legal sector clients.

Technical Support Help Desk Support Network Administration Local Area Networking Hardware Deployments Database Administration

IT Sales & Support Engineer

DN Technologies

Jan 2005 - Jan 2006 (1 year)

Delivered comprehensive IT hardware sales and hands-on technical support. Built custom PC rigs, diagnosed hardware/software faults, and executed motherboard-level repairs. Handled end-to-end customer service, translating complex technical specs into accessible solutions for clients. Managed warranty returns, inventory intake, and local network setups.

Technical Support Hardware Deployments Desktop Hardware Troubleshooting Customer Support Troubleshooting Sales