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piyush samota

@piyushsamota

Message

I lead IT operations, monitoring, automation, and resilient utility platforms serving millions of customers.

India

Message

I'm driving IT governance, risk, compliance, access management, and operational controls at IntelliSmart Infrastructure. I also lead DC/DR drills, process automation, audit coordination, and secure-by-design reviews.

Previously at Secure Meters, I delivered utility-platform solutions for more than 5 million customers across the UK, Ireland, and India. I built Zabbix monitoring that reduced Liberty infrastructure downtime by 30%, optimized Jira automation to improve efficiency by 25%, and led incident recovery, BCDR, UAT, integrations, and production rollouts.

Experience

Work history, roles, and key accomplishments

Current

IT Operations Manager

Current

IntelliSmart Infrastructure

Nov 2025 - Present (10 months)

Drive IT governance, risk, and compliance activities including risk assessments and controls implementation. Own access management and operational controls across applications and infrastructure to align with security and compliance requirements.

IT Governance Risk Management Compliance Access Management Security Process Mapping SOPs Run Books Technical Documentation DR Drills Automation Security By Design Privacy By Design VAPT Cybersecurity Audit

Innovation Lead

Secure Meters

Aug 2016 - Nov 2025 (9 years 3 months)

Designed and managed end-to-end technology solutions for utility platforms serving over 5 million customers across UK, Ireland, and India. Led solution deployment lifecycle including integration, testing, UAT coordination, and production rollout.

System Engineer

Tata Consultancy Services (TCS)

Jan 2014 - Aug 2016 (2 years 7 months)

Provided L2 production support for enterprise applications, ensuring platform reliability and adherence to support SLAs. Performed incident investigation, data analysis and SQL-based validation to support root cause analysis and defect resolution.