Shoubhick Pakrashi
@shoubhickpakrashi
IT Operations professional at TCS monitoring production infrastructure and coordinating critical incident response.
IndiaWhat I'm looking for
At TATA Consultancy Services (TCS), I monitor infrastructure, scheduled batch jobs, backup and restore operations, and production services using Zabbix, Commvault, IBM Tivoli Workload Scheduler (TWS), and ServiceNow.
I troubleshoot critical alerts, manage incident tickets, and coordinate with cross-functional teams to support timely resolution within SLA. I also participate in bridge calls for high-priority incidents and provide updates.
At XTIUM India Private Limited, I monitored infrastructure with LogicMonitor, SolarWinds, and App Manager, and managed incidents through ServiceNow and Cherwell. I provided L1 troubleshooting and coordinated with Tier 2/3 teams on high-priority incidents.
My earlier work at Microland limited included managing server alerts and handling change and service requests. At Xorisk Consulting LLP, I provided network support, configured network equipment, and maintained asset inventory and topology diagrams.
Experience
Work history, roles, and key accomplishments
Monitor infrastructure using Zabbix, Commvault, IBM Tivoli Workload Scheduler, and ServiceNow. Perform initial troubleshooting, manage incident tickets, and coordinate with cross-functional teams for timely resolution within SLA.
Specialist, Managed Infrastructure Support
XTIUM India Private Limited
Oct 2020 - Sep 2025 (4 years 11 months)
Monitored infrastructure using LogicMonitor, SolarWinds, and App Manager. Managed incidents through ServiceNow and Cherwell, provided L1 troubleshooting, and ensured SLA adherence.
Global Infrastructure Support | Monitoring Engineer
Microland Limited
Oct 2019 - Sep 2020 (11 months)
Managed server alerts via SCOM and ServiceNow. Created, updated, and escalated tickets based on severity and SLA impact, and handled change and service requests.
IT Engineer (Network Support)
Xorisk Consulting LLP
Dec 2018 - Jun 2019 (6 months)
Provided network support, maintained asset inventory, and updated network topology diagrams. Configured routers, firewalls, switches, and monitored ISP connections.
Education
Degrees, certifications, and relevant coursework
Udemy
ITIL 4 Foundation Certification Preparation, IT Service Management
2025 - 2025
Completed ITIL 4 Foundation Certification Preparation on Udemy in 2025.
Dr. DY Patil Vidyapeeth, Centre For Online Learning
MBA, IT Management
2023 - 2025
Pursued an MBA in IT Management from Dr. DY Patil Vidyapeeth, Centre For Online Learning from 2023 to 2025.
CDAC R&D, Electronic City, Bengaluru
Post Graduate Diploma, IT Infrastructure System & Security
2018 - 2018
Completed a Post Graduate Diploma in IT Infrastructure System & Security from CDAC R&D, Electronic City, Bengaluru from February to August 2018.
Chhotubhai Gopalbhai Patel Institute of Technology, UTU
B.Tech, Electronics & Communication Engineering
2014 - 2017
Earned a B.Tech in Electronics & Communication Engineering from Chhotubhai Gopalbhai Patel Institute of Technology, UTU from 2014 to 2017.
Shree Tapi Brahmcharyashram Sabha College Of Diploma Engineering, GTU, Gujarat
Diploma, Electronics & Communication Engineering
2011 - 2014
Completed a Diploma in Electronics & Communication Engineering from Shree Tapi Brahmcharyashram Sabha College Of Diploma Engineering, GTU, Gujarat from 2011 to 2014.
Ryan International School, Surat
SSC, General
2011 - 2011
Completed SSC from CBSE Board at Ryan International School, Surat in 2011.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Interested in hiring Shoubhick?
You can contact Shoubhick and 90k+ other talented remote workers on Himalayas.
Message ShoubhickGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
