Piyush Rajput
@piyushrajput3
Customer Support Executive at Tech Mahindra resolving customer inquiries and maintaining accurate CRM records.
IndiaWhat I'm looking for
At Tech Mahindra, I handle customer inquiries through calls, chat, and email, maintain CRM records, and meet quality assurance and CSAT KPIs. I escalate complex issues while keeping customers informed.
At Red Tech Academy, I provided first-line technical support and managed front desk operations. At Transport Corporation of India, I handled shipment scanning, sorting, and documentation as part of logistics operations.
Experience
Work history, roles, and key accomplishments
Handles high volume of customer inquiries via calls, chat, and email, ensuring timely resolution. Maintains CRM records and meets quality assurance and CSAT KPIs.
Associate
Transport Corporation of India
Jan 2024 - May 2025 (1 year 4 months)
Managed end-to-end logistics operations including shipment scanning, sorting, and documentation. Ensured safety compliance and coordinated with cross-functional teams for dispatch and delivery.
Technical Support & Front Office Executive
Red Tech Academy
Aug 2022 - Jan 2024 (1 year 5 months)
Provided first-line technical support and managed front desk operations. Maintained records in MS Office and strengthened customer relationships through proactive communication.
Education
Degrees, certifications, and relevant coursework
City Premier College
Bachelor of Commerce, Commerce
2021 - 2024
Grade: CGPA: 8.42
Completed Bachelor of Commerce with a CGPA of 8.42.
MKH Sancheti School
Higher Secondary Certificate, General Studies
2020 - 2021
Grade: 69%
Completed Higher Secondary Certificate (HSC) with 69%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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