At Zomato, I’m the primary strategic contact for 350+ merchant partners across Ahmedabad, supporting retention, satisfaction, and operational alignment.
I analyze merchant performance and consumer behavior to recommend ways to improve digital storefront visibility and partner GMV. I also design tailored marketing campaigns, discounting strategies, and advertising placements.
I coordinate with product, operations, and logistics teams to resolve escalations and streamline fulfilment, and consult on menu optimization based on local culinary trends.
Previously, at University Living, I handled 150–200+ daily client interactions and maintained CRM records in Zoho. At Edukon Digital, I built a PAN-India database of 1,000+ accounts using advanced Excel and analyzed funnel and campaign performance.
