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Piyush Patel

@piyushpatel

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Experienced Customer Service Associate with expertise in cloud technology.

India

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With over 3.5 years of experience in customer support services, I bring a wealth of expertise in managing complex and difficult problem-solving, particularly in cloud technology. I have a proven ability to enhance efficiency, having managed project portfolios with three LOBs (Line of business) resulting in significant cost reductions. My proficiency in CRM software tools and data analysis complements my strong leadership and creative problem-solving skills.

I have successfully engineered a content management system for a top social media giant, overseeing the creation and moderation of engaging content that boosted user engagement by 40% and increased daily active users by 25%. I have also initiated and implemented refined processes leading to a 20% increase in project delivery efficiency. Working with cross-functional teams, I have executed effective project execution and achieved successful outcomes.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Intelenet Global Services

Assisted in managing projects leading to a 10% reduction in project delivery timeline as with the second batch of the employees. Implemented a new data analysis methodology leading to a 15% improvement in project tracking accuracy. Worked closely with end-users to provide timely and accurate information, improving customer satisfaction by 20%.

Project Management Data Analysis Communication Skills Customer Satisfaction

Content Moderator

TaskUs

Managed complex IT social media project with a focus on timing, functionality, and cost efficiency. Engineered a content management system for a top social media giant, overseeing the creation and moderation of engaging content that boosted user engagement by 40% and increased daily active users by 25%. Initiated and successfully implemented refined processes leading to a 20% increase in project d

Project Management Communication Skills Cloud Knowledge Problem Solving

Customer Support Representative

Teleperformance

Increased efficiency of working and successfully implemented chats and emails for customers for problem solving. Enhanced communication efficiency by implementing an advanced project management while having the same tool optimized the tool and used it full. Worked within three LOB's (line of business) chat, email support for customers and email support for business. Executed full project lifecycle

Communication Skills Project Management Problem Solving