At Carssiie Essentials Inc., I provided customer support by email and chat, resolving inquiries with a 95%+ satisfaction rating. I handled high-volume correspondence and maintained digital logs and client records.
I also categorized inboxes and kept priority response times under 15 minutes. By educating clients and stakeholders and listening to their concerns, I helped reduce escalated complaints by 25%.
As a Community Health & Clinical Support Volunteer, I provided patient support, triage assistance, and health education during community outreach campaigns. I maintained clinical records and coordinated schedules for medical personnel.
