Piotr Łykowski

@piotrykowski

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Experienced Merchant Services Specialist with a focus on transaction analysis.

Poland

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What I'm looking for

I seek a dynamic role in a collaborative environment that fosters growth and innovation.

I am a dedicated Merchant Services and Customer Operations Specialist with extensive experience in the iGaming and FinTech industries. Currently, I work as a Technical Payment Analyst at Trustly, where I focus on investigating payment issues and ensuring compliance and operational efficiency. My role involves collaborating with banks and merchants across various sectors, including e-commerce and gaming, to deliver exceptional customer service and support.

Throughout my career, I have developed strong analytical skills and a deep understanding of customer operations. I thrive in team-oriented environments, valuing collaboration and knowledge-sharing as essential drivers of success. My commitment to continuous learning motivates me to develop new skills while mentoring others. I have a proven track record of improving internal procedures and enhancing customer experiences through effective communication and problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Technical Payment Analyst

Current

Trustly

Jul 2023 - Present (2 years)

As a Technical Payment Analyst, I investigate payment issues in the iGaming and FinTech industries, focusing on customer operations and merchant services. My role involves communicating with banks and merchants, ensuring compliance, and improving internal procedures while mentoring new agents.

Customer Operations SQL Compliance Team Collaboration Problem Solving Communication Mentoring

Cisco Incubator Program Trainee

Cisco

Mar 2023 - Jun 2023 (3 months)

Participated in a part-time training program focused on networking and Cisco products and services, enhancing my technical skills and customer support capabilities.

Networking Cisco Customer Support Communication Presentation Skills Technical Training

Customer Operations Representative

Playbook Engineering

Mar 2021 - Jan 2023 (1 year 10 months)

Managed customer accounts across multiple gambling websites, providing email and live chat support. Coordinated internal operations to enhance customer experience while ensuring compliance with AML and KYC protocols.

Customer Management Compliance AML KYC Communication Problem Solving Team Collaboration Data Analysis Customer Retention

Security Agent

Justus Security Agency

Jul 2019 - Dec 2020 (1 year 5 months)

Provided security for a shopping mall, monitored systems, and created daily reports on safety. Ensured the safety of the building and collected relevant data.

Security Management Data Collection Monitoring Communication

Administration Office Intern

District Court of Tarnow

Jul 2016 - Aug 2016 (1 month)

Responsible for communications, document preparation, and archiving during my internship at the District Court. Participated in court hearings as an observer, gaining insights into legal processes.

document preparation Communication Archiving Processes Legal Process Observation Skills