Silver Maphosa
@silvermaphosa
I streamline compliant merchant onboarding and payments operations across global financial services markets.
PolandWhat I'm looking for
I'm leading end-to-end merchant onboarding at Planet Payment across EMEA, APAC, and the Americas, supporting more than €20M in monthly transaction volume.
I partner with Sales, Risk, Compliance, and Tech to reduce onboarding time while maintaining KYC/AML and EU regulatory compliance. I also deliver terminal, gateway, and API setups for 200+ clients annually.
Previously, I managed ITIL-based service operations for 25,000+ European users at Fujitsu, maintaining 98% SLA compliance and improving operational efficiency through KPI reporting and process improvements.
My foundation in AML comes from FBC Bank, where I monitored high-risk accounts, investigated suspicious activity, filed STRs, and maintained a 100% audit pass rate. Across payments, compliance, and customer operations, I focus on efficient, audit-ready workflows that improve customer outcomes.
Experience
Work history, roles, and key accomplishments
Payments Onboarding Specialist
Planet Payment
Jul 2024 - Present (2 years 2 months)
Led end-to-end merchant onboarding across EMEA, APAC, and the Americas, supporting €20M+ in monthly transaction volume. Partnered with Sales, Risk, Compliance, and Tech teams to cut onboarding time by 30% while maintaining KYC/AML and EU regulatory compliance.
Managed ITIL-based service operations via ServiceNow for 25,000+ users across Europe, maintaining 98% SLA compliance. Delivered customer support with a 95% satisfaction rating, reducing average ticket resolution time by 15%.
Supported 1,200+ customers weekly via phone, email, and live chat, achieving 92% first-contact resolution and 94% CSAT. Managed customer cases in Salesforce and Zendesk with 100% data accuracy and full GDPR compliance.
Junior AML Analyst
FBC Bank
Nov 2018 - Oct 2019 (11 months)
Conducted AML monitoring and enhanced due diligence on 1,000+ high-risk accounts, ensuring full AML/CFT compliance. Investigated suspicious activity and filed 150+ STRs with 98% accuracy, maintaining a 100% audit pass rate.
Education
Degrees, certifications, and relevant coursework
University of Lodz
Bachelor, Business Management and Finance
Bachelor's degree in Business Management and Finance from the University of Lodz.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Salary expectations
Skills
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