Dorota Laskowska

Verified bank clients in the Transaction Monitoring process, focusing on individual client and KYC transactions in accordance with company requirements and established banking procedures (AML/CTF). Analyzed customer data and banking transactions for the United Kingdom area, maintaining corporate correspondence and internal contact in English.

Verified entities in the KYB & KYC process according to company requirements and established banking procedures, supporting banking processes through updates of customer profiles and products. Analyzed acquired corporate documentation and received data for individual clients, handling modification orders and basic correspondence in English.

Verified Due Diligence of international transactions (Trade Finance) for corporate and counterparty entities (individual and corporate) based on established banking standards and AML/CTF procedures. Ensured the highest quality of due diligence, working with corporate documentation and maintaining correspondence in English.

Provided wide-ranging support for key business partners in sales and organization of furniture exports to South-Eastern European countries. Oversaw the logistics process and worked with corporate and customer documentation, maintaining contact in English.

Handled airline customer complaints and resolved problems, performing back office work in both Polish and English. Ensured customer satisfaction through effective communication and problem-solving.

Performed administrative work, handled office correspondence and managed client interactions. Managed accounting settlements and ensured smooth office operations.

Handled the fulfillment of online orders in Polish and foreign languages, ensuring correct deliveries, invoicing, and reporting results. Managed customer expectations and maintained accurate records.

Provided customer service via telephone and e-mail, making vehicle rental bookings for individual customers and resolving problems. Maintained contact in Polish and English.

Conducted direct debt collection for individual customers, ensuring adherence to company policies. Managed customer accounts and resolved payment issues.

Provided wide-ranging support for residential and business customers regarding installation and use of digital TV, service sales, hardware setup, and network connection verification. Ensured customer satisfaction through technical assistance and product knowledge.

Provided wide-ranging service for individual and business customers in the installation and use of digital television, including sales of services. Ensured customer satisfaction and promoted company offerings.

Served individual customers, selling services and informing them about available offers. Provided excellent customer support and contributed to sales targets.

Completed a single master's degree in Law, Administration, and International Relations. The program provided comprehensive legal education.

Obtained a first-degree Bachelor's in Administration. Focused on foundational administrative principles and practices.

Completed studies to become a Technician-Commercial. Gained practical skills relevant to trade and technical operations.