Olukunle George

I am a dedicated Customer Support Advocate with over four years of experience in SaaS, gaming, and technical support environments. My career has been marked by a strong focus on fraud detection, risk mitigation, and KYC processes. I pride myself on my ability to handle payment-related issues and resolve account anomalies while ensuring regulatory compliance. My proactive approach to operations and commitment to continuous process improvement have been key to my success.

In my current role at TaskRabbit, I conduct risk assessments and identify suspicious transactions to mitigate fraud. I manage payment-related queries and ensure accurate reconciliation of billing issues while delivering first-contact resolution via Zendesk. My previous experience at Teleperformance and Testronic Labs has equipped me with the skills to provide exceptional support for SaaS platforms and major gaming platforms, respectively. I have collaborated with internal teams and game developers to enhance user experience and troubleshoot issues effectively.