Efe Gungor

Monitored sportsbook and casino transactions to detect fraudulent behavior, bonus abuse, and suspicious betting patterns. Collaborated with the compliance team to uphold internal AML and Responsible Gambling policies aligned with international standards. Executed player risk profiling, verification checks (KYC), and report documentation for internal audits.

Processed and managed high-volume invoices and supplier payments via both traditional banking and cryptocurrency channels. Finalized approved client transactions, ensuring accurate and timely execution in compliance with internal financial policies. Reconciled daily account activity, reviewed discrepancies, and generated financial reports to support internal treasury and finance teams.

Supervised a team of live chat agents for a globally operating licensed iGaming platform ensuring 24/7 support coverage and service quality. Handled VIP and escalated customer cases involving complex issues such as payment delays, account restrictions, and technical errors. Trained and onboarded new support agents, created internal processes, and optimized workflows to improve response time and re

Provided real-time support to global users of a licensed online gaming platform, handling inquiries related to account access, payment issues, and responsible gambling features. Assisted with KYC document collection and first-level identity verification in compliance with international AML procedures. Delivered clear communication across multiple languages and platforms, contributing to a 93% cust

Delivered customer support to international clients via phone, email, and chat, ensuring timely and effective resolution of inquiries and issues. Assisted customers with account management, billing questions, and technical troubleshooting, maintaining a professional and empathetic tone. Utilized internal CRM systems to document interactions, track open cases, and escalate complex issues to appropr

Performed linguistic and functional testing of localized content across video games, apps, and software to ensure cultural accuracy and UI/UX consistency. Identified and reported translation errors, truncations, corrupted characters, and non-compliance with platform-specific guidelines. Collaborated with QA teams and localization managers to resolve bugs and maintain quality benchmarks for high-pr

Delivered customized fitness programs tailored to individual client goals, including weight loss, post-injury rehab, and competition prep. Built and managed a personal brand across digital platforms, incorporating client engagement, content creation, and online marketing. Designed personalized onboarding journeys, including lifestyle assessments, training schedules, and nutrition guidance for long

Led in-person and digital brand activation campaigns for IQOS, focusing on product education, customer onboarding, and lifestyle integration. Delivered tailored presentations and product demonstrations to targeted customer segments, enhancing awareness and adoption of smoke-free alternatives. Supported CRM activities by collecting and updating customer data, tracking engagement metrics, and report

Completed a Master of Business Management program. Focused on advanced business principles and management strategies.

Undertook a Bachelor of Sport Science degree. Gained comprehensive knowledge in sports-related disciplines.