Open to opportunities

Paulina Sztuka

@paulinasztuka

Message

Ambitious senior analyst with expertise in banking and research.

Poland

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values innovative thinking.

I am an ambitious and meticulous analyst with 4 years of experience in research and analytics within the banking sector. My journey has been marked by a commitment to understanding client needs and delivering innovative solutions that exceed expectations. I take pride in my ability to achieve above-target deliverables, including Timely Completion Ratings and Quality Scores, while fostering a positive work environment.

In my current role as a Senior Customer Service & Operation Analyst at NatWest Group, I have been recognized for my exemplary conduct and have achieved the status of Subject Matter Expert (SME). My responsibilities include conducting thorough transaction monitoring and ensuring compliance with AML regulations. I have consistently been named employee of the month for my exceptional productivity and dedication to team success.

With a Bachelor’s degree in Philosophy and a strong foundation in critical thinking and communication skills, I am eager to continue my professional development and contribute to a dynamic team that values innovation and excellence.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Service & Operation Analyst

Current

NatWest Group

Mar 2023 - Jul 2025 (2 years 4 months)

Promoted to Senior Analyst for exemplary conduct, specializing in Transaction Monitoring related to Anti-Money Laundering. Conducted research and analysis of transactions, ensuring compliance with AML regulations. Raised Suspicious Activity Reports and provided feedback using Microsoft tools. Recognized as employee of the month multiple times for exceeding productivity targets.

Transaction Monitoring Anti Money Laundering (AML)Microsoft Excel Microsoft PowerPoint Research Risk Assessment Team Leadership

Cash and Trade Process Analyst

CitiBank Europe Plc

Oct 2021 - Feb 2023 (1 year 4 months)

Gained knowledge of banking systems and policies while providing research and verification of client transfer data. Collaborated with various banking departments to ensure timely execution of payments and maintained client transaction databases.

Team Collaboration Payment Processing Database Management Anti Money Laundering (AML)Know Your Customer (KYC)

Team Leader

EBoss Vape & Electronic

Sep 2019 - Oct 2021 (2 years 1 month)

Coordinated staff shifts and provided sales training. Managed cash transactions and daily income reporting. Developed marketing communication and managed social media content, focusing on SEO strategies.

Team Coordination Sales Training Cash Management Social Media Management SEO Customer Service Reporting

Education

Degrees, certifications, and relevant coursework

University of Warmia and Mazury

Master of Arts, Philosophy

Pursuing MA Studies in Philosophy, focusing on advanced philosophical concepts and research methodologies.

University of Warmia and Mazury

Bachelor of Philosophy, Philosophy

Completed Bachelor of Philosophy with a focus on critical thinking and analytical skills. Received the Dean of Humanities Faculty Award for outstanding academic performance.