Open to opportunities

Paulina Iwan

@paulinaiwan

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Payments and fraud leader specializing in AML/CTF compliance and risk control.

Malta

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What I'm looking for

I’m looking for a role where I can own payment and fraud risk, strengthen AML/CTF and KYC controls, and lead teams to deliver timely, high-quality outcomes. I value continuous process improvement, clear compliance standards, and strong stakeholder alignment.

I’m a results-driven payments and fraud professional with 10+ years of experience across fraud prevention, compliance, and customer due diligence in the financial and trading industries. I focus on leading teams, managing risk, and ensuring regulatory compliance while driving operational excellence through clear processes and high-quality execution.

In my current role as a Payments and Fraud Shift Leader at Betsson Group, I handle payments and risk queries from payment providers and customer support. I monitor and investigate payment-related issues and fraud cases, ensure fraud and risk prevention rules are applied consistently, and escalate and manage complex cases to timely resolution. I also collaborate with internal and external stakeholders to optimize payment processes and risk controls.

Earlier roles strengthened my end-to-end expertise in onboarding and risk assessment, including leading Compliance Teams as Team Leader for Compliance Teams at SD Services Ltd. I verified KYC documentation and ensured AML/CTF requirements were met, monitored client accounts, and performed enhanced due diligence for high-risk cases—continuing through KYC Officer and Risk Agent responsibilities. Alongside this, I’ve built people and performance through leadership roles such as Sales Shift Manager, and I’ve applied compliance discipline from my Quality Control Specialist experience.

Experience

Work history, roles, and key accomplishments

Current

Payments and Fraud Shift Leader

Current

Betsson Group

Jan 2024 - Present (2 years 7 months)

Handled payments and risk queries from payment providers and customer support. Monitored and investigated payment-related issues and fraud cases, ensured consistent application of fraud and risk prevention rules, and escalated complex cases for timely resolution.

Payments Fraud Prevention Risk Management Transaction Monitoring Investigation Customer Support Stakeholder Management Process Optimization

Team Leader for Compliance Teams

SD Services Ltd.

May 2023 - Dec 2023 (7 months)

Led Swedish and Polish compliance teams for a global trading platform. Managed client onboarding, monitored client accounts and risk, verified KYC documentation, and ensured AML/CTF compliance and consistent application of internal/external procedures.

Compliance Leadership Client Onboarding Customer Due Diligence Risk Assessment KYC AML CTF Compliance Monitoring Stakeholder Management

Risk Agent

SD Services Ltd.

Nov 2022 - May 2023 (6 months)

Collected and reviewed trading platform client documentation and evaluated high-risk accounts. Conducted enhanced due diligence, monitored for ML/TF indicators and suspicious activity, and prepared reports aligned with AML procedures.

Enhanced Due Diligence Risk Assessment AML ML TF Monitoring Suspicious Activity Reports Reporting

Sales Shift Manager

GCC7 Services Ltd.

Oct 2021 - Oct 2022 (1 year)

Managed the Polish sales desk for a trading platform and drove sales performance through leadership and performance management. Oversaw training and onboarding, implemented sales strategies, and monitored KPIs with regular feedback.

Sales Leadership Sales Strategy KPIs Performance Management Training Employee Onboarding Sales Operations

KYC Officer

SD Services Ltd.

Nov 2019 - Oct 2021 (1 year 11 months)

Verified KYC documentation and ensured compliance with AML/CTF regulations. Managed client onboarding, assessed and monitored high-risk accounts, and collaborated with AML and CTF teams on ongoing cases and investigations.

KYC AML CTF Compliance Client Onboarding Customer Due Diligence Investigation

Quality Control Specialist

Semper sp. z o.o.

Sep 2013 - Nov 2019 (6 years 2 months)

Controlled and reviewed construction documentation and prepared quality control documents and reports. Created settlements and pricing for construction projects while ensuring compliance with quality standards and deadlines.

Quality Control Construction Documentation Reporting Settlements Pricing Compliance With Standards