phuti thupana
@phutithupana
IT Support Specialist at BCX supporting corporate clients with hardware, network, printer, and Microsoft 365 issues.
South AfricaWhat I'm looking for
At BCX, I support corporate clients with hardware, software, network, printer, and Microsoft 365 issues, logging work to SLA. I also manage user accounts, passwords, MFA, and access in Active Directory and Entra ID.
Previously at Walmart, I supported users with workstation, printer, POS, Microsoft 365, and network issues. I also configured store networks and deployed apps, patches, and updates.
At TradeLink Retail Systems, I supported retail clients' POS systems, hardware, networks, and printers, while logging and resolving tickets. I set up workstations, user profiles, and network connectivity for new stores.
My background includes onsite and field support, and I'm now seeking 100% remote L1/L2 support. I'm CompTIA A+ and Network+ certified, hold the Google Cybersecurity Professional Certificate, and am studying toward MS-900 and AZ-900.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
BCX
Aug 2026 - Present (3 months)
Support corporate clients with hardware, software, network, printer, and M365 issues logged to SLA. Manage user accounts, passwords, MFA, and access in Active Directory/Entra ID, and troubleshoot LAN/WAN, WiFi, and VPN connectivity.
Supported 100+ users with workstations, printers, POS systems, M365, and network issues. Configured LAN/WAN, routers, switches, and WiFi for store operations, and deployed apps, patches, and updates while training end-users.
IT Support Technician
TradeLink Retail Systems
Jun 2019 - Nov 2024 (5 years 5 months)
Supported retail clients' POS, hardware, networks, and printers, logging and resolving tickets. Set up new workstations, user profiles, and network connectivity for new stores, and maintained records of faults, fixes, and SLAs.
IT Technician
BCX
Jan 2018 - May 2019 (1 year 4 months)
Provided desk-based and onsite support for hardware, software, networks, and peripherals.
Copier Technician
TCM Technology
Jan 2012 - Aug 2014 (2 years 7 months)
Repaired and installed thermal, laser, barcode, and dot-matrix printers.
Education
Degrees, certifications, and relevant coursework
Coursera
Google Cybersecurity Professional Certificate, Cybersecurity
Completed the Google Cybersecurity Professional Certificate on Coursera in 2025.
IBM SkillsBuild
IBM Cloud Essentials V3, Cloud Computing
Completed the IBM Cloud Essentials V3 certification on IBM SkillsBuild in 2025.
Alison
Diploma, Computer Networking
Earned a Diploma in Computer Networking from Alison in 2025.
Thibela FET College
N2, Instrumentation
Completed the Instrumentation N2 qualification at Thibela FET College in 2015.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Social media
Job categories
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