Kelebogile Montle
@kelebogilemontle
Experienced IT technician specializing in systems, endpoint management, and user support.
South AfricaWhat I'm looking for
I am an experienced IT technician with six years delivering hands-on support, systems administration, and endpoint management across diverse environments. I consistently resolve hardware, software, and network issues while maintaining strong customer service and SLA performance.
At Omnia Group I install, configure and maintain operating systems, applications and devices, manage user accounts in Microsoft Azure, and provision endpoints using Microsoft Intune. I support over 3,000 users, use Ivanti and Microsoft ITSM for ticketing, and provide audio-visual and conferencing support.
Previously I provided remote and first-line support for international users at Pink Elephant, worked on broadband and router troubleshooting at Aegis Startek, and offered on-site and escalated technical support at iStore and JD Group. I hold certifications including CISCO IT Essentials, CCNA Introduction to Networks, Technical Support NQF4 and ITIL V4 Foundation.
I am collaborative, process-oriented, and focused on reducing service costs and improving operational efficiency through clear documentation, timely ticket resolution, and proactive system maintenance. I am eager to bring my technical proficiency and customer-focused approach to a new IT technician role.
Experience
Work history, roles, and key accomplishments
IT Technician
Omnia Group
Jan 2024 - Present (1 year 11 months)
Install, configure, and maintain operating systems, applications, and hardware for a ~3,000-user environment; managed Intune and Azure user provisioning and resolved incidents via Ivanti and Microsoft ITSM to meet SLAs.
IT Service Desk Analyst
Pink Elephant
Jan 2022 - Dec 2023 (1 year 11 months)
Provided global remote first-line support, created and managed user accounts and permissions, and resolved user requests within SLA times to improve customer satisfaction.
Helpdesk Agent
Aegis Startek
Jan 2021 - Dec 2022 (1 year 11 months)
Delivered technical support for customers including ADSL/Fibre and FLLA line troubleshooting, ONT/router and handset configuration, and maintained CRM records to improve first-contact resolution.
Technical Consultant
iStore
Jan 2019 - Dec 2021 (2 years 11 months)
Provided on-site technical support, resolved escalated end-user issues, documented support interactions, and collaborated with cross-functional teams to improve operational efficiency.
IT Service Desk Agent
JD Group
Jan 2019 - Dec 2019 (11 months)
Provided technical and on-site support for end-users, managed tickets, documented resolutions, and collaborated with teams to resolve technical problems and improve operations.
IT Technician Intern
Bureau Veritas
Jan 2017 - Dec 2018 (1 year 11 months)
Provided technical guidance and support to users, assisted with hardware and software troubleshooting, and delivered remote and in-person support to staff and visitors.
Education
Degrees, certifications, and relevant coursework
MAMANCOSA
Bachelor of Commerce, Information Technology Management
2024 -
Enrolled in a BCom IT Management program at MANCOSA, studies in progress as of July 2024.
VTVaal University of Technology
National Diploma, Unspecified
2007 - 2012
Completed a National Diploma at Vaal University of Technology, awarded in June 2012.
St Anthony's
Grade 12, Secondary Education
2007 - 2007
Completed Grade 12 at St Anthony's in 2007.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Interested in hiring Kelebogile?
You can contact Kelebogile and 90k+ other talented remote workers on Himalayas.
Message KelebogileFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
