Nthabiseng Nkambule
@nthabisengnkambule
Tier 1 Service Desk Agent at Bidfood who supported over 500 users and resolved incidents through Jira.
South AfricaWhat I'm looking for
At Bidfood, I delivered first-line IT support to over 500 users by phone, email, and remote support. I logged, prioritised, and resolved incidents using Jira and internal ticketing systems.
I also supported Microsoft Office and Microsoft 365, administered Active Directory user accounts, and troubleshot hardware, printers, and LAN/WAN connectivity. I followed up on high-priority incidents and assisted with trend analysis of recurring issues.
At Revival Technologies and Academy, I provided first-line support, configured Outlook accounts and printers, and troubleshot Windows and Microsoft Office issues. I hold a Certificate in Computer Technician and CompTIA A+ and CompTIA Network+ certifications.
Experience
Work history, roles, and key accomplishments
Tier 1 Service Desk Agent
Bidfood
Jan 2020 - Jun 2021 (1 year 5 months)
Delivered first-line IT support to over 500 users via phone, email, and remote support. Managed incidents using Jira and internal ticketing systems, performed Active Directory and Microsoft 365 administration, and escalated complex issues while ensuring SLA compliance.
Tier 1 Helpdesk Support Technician
Revival Technologies and Academy
Mar 2017 - Mar 2018 (1 year)
Provided first-line technical support via telephone and email, logged and tracked support tickets, configured Outlook and email accounts, installed printers and peripherals, and escalated unresolved issues to second-line engineers.
Cashier
PEP Stores
Jun 2013 - Jun 2014 (1 year)
Delivered excellent customer service in a high-volume retail environment, resolved customer queries and complaints professionally, processed cash and card transactions accurately, and maintained stock accuracy and merchandising standards.
Education
Degrees, certifications, and relevant coursework
Boston City Campus & Business College
Certificate in Computer Technician, Computer Technician
Completed a Certificate in Computer Technician program.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
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