Open to opportunities

Phoebe Walton

@phoebewalton

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Technical communications officer skilled in client coordination and CRM.

Spain

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What I'm looking for

I am seeking remote roles where I can apply my CRM, reporting and team-training experience to improve client communications and streamline processes while contributing to growth.

I am a Technical Communications Officer with over five years' experience across sales, marketing, and real estate, focused on creating clear communication strategies and reports. I excel at client coordination, remote work, and using CRM systems to improve client relationships.

In previous roles I trained and led teams—directing 20 sales agents across offices in Spain and Morocco—producing daily, weekly, and monthly sales and compliance reports and using Excel, Power BI and CRM platforms to inform partners and stakeholders.

I am committed to streamlining communication processes, delivering precise technical writing and documentation, and leveraging analytical tools to support decision-making and exceed targets.

Experience

Work history, roles, and key accomplishments

Current

Client Co-ordinator

Current

Idiliq Estates

Jun 2024 - Present (1 year 4 months)

Serves as primary client contact for property buyers in Spain, scheduling and organising appointments and ensuring clear communication across transactions to improve client experience.

Scheduling CRM Communication Administration Attention To Detail

Telesales Marketer

Springlead Marketing

Sep 2023 - Jun 2024 (9 months)

Executed cold-calling campaigns to secure solar panel consultations in the UK, meeting outreach targets and generating qualified leads for sales follow-up.

Cold Calling Lead Generation Sales Outreach CRM Communication Telemarketing Reporting

Private Nanny

Nov 2022 - Mar 2024 (1 year 4 months)

Provided full-time childcare and household support for a Danish family, managing daily routines and ensuring child wellbeing in a private setting.

Childcare Scheduling Communication Organisation Multitasking Resilience

Sales Manager

Anytech 365

Dec 2017 - Nov 2022 (4 years 11 months)

Directed a 20-person English-speaking outbound sales team across Spain and Morocco, led recruitment and training, and produced daily/weekly/monthly sales and compliance reports to partners.

Team Leadership Sales & Management CRM (Salesforce)Excel Power BI Reporting Training Recruitment

Education

Degrees, certifications, and relevant coursework

Marbella Beauty Academy

C.I.B.T.A.C. Level 2, Beauty Therapy and Cosmetology

2017 - 2017

Completed C.I.B.T.A.C. Level 2 beauty therapy training covering facials, waxing, make-up, manicure, pedicure, and tinting with over 100 hours of practical client treatments.