At Envans Pluvials Saate, S.L., I automated 70% of the sales process using Google Sheets, Apps Script, and generative AI. I also developed a custom web CRM that unifies customer data and transfers information into quotes.
I prepare quotes for the company’s four insulation systems and create reports and dashboards covering expenses, mileage, fleet GPS tracking, and effective hours on site. I also prospect by phone and respond to technical inquiries.
At TECH Universidad Tecnológica, I translated and adapted academic and technical content into Spanish, French, and Arabic. I also worked on SEO optimization and quality control for e-learning content with international teams.
At Atento – Teleservicios España, I handled multichannel customer service and back-office cases for services including Vodafone and MediaMarkt. Earlier, as Project Coordinator at Asociación Protección de la Infancia y Sensibilización Familiar (APISF), I designed and coordinated child-protection and family-training projects, led volunteer teams, and prepared reports for funders and public bodies.
