At PREMIERHOTEL EAST LONDON ICC, I oversee guest-relations operations and coordinate daily service priorities across the team. I manage guest enquiries, complaints, and service requests, and coordinate travel arrangements, boardroom requests, meetings, and VIP guest requirements.
I progressed through switchboard, reception, guest relations, and food and beverage roles at PREMIERHOTEL EAST LONDON ICC. In those roles, I handled calls and reservations, supported guest service recovery, and coordinated staff activities and dining operations.
