Estelle Pillay
@estellepillay
I am a hospitality professional specialized in guest services and operations management.
South AfricaWhat I'm looking for
I am a detail-oriented hospitality professional with over 10 years of guest service experience, focused on transforming challenges into customer satisfaction and driving operational efficiency. I have worked across reservations, front desk, guest relations, rentals coordination and event planning.
I have a Diploma in Hospitality Management (GPA: 81%) and completed Events Management (GPA: 84%), Microsoft Excel 2013 and marketing through the internet and social media courses. I consistently improve guest experience by monitoring feedback, resolving complaints diplomatically, and implementing process improvements that increase loyalty and repeat business.
I bring strong team collaboration, staff training experience, and practical operations management skills, including resource allocation, project coordination, and logistics. I seek to contribute to a service-driven team where I can lead initiatives that enhance productivity and memorable guest experiences.
Experience
Work history, roles, and key accomplishments
Assistant Librarian
Sezeta Library
Oct 2005 - Mar 2006 (5 months)
Provided circulation desk and reference assistance, improving patron satisfaction and maintaining organized, well-stocked collections. Managed checkouts, holds, and daily administrative tasks to enhance overall library efficiency.
Education
Degrees, certifications, and relevant coursework
ALAlison
Certificate in Teaching English as a Foreign Language, Teaching English as a Foreign Language
Completed a Teaching English as a Foreign Language (TEFL) course providing foundational skills for teaching English to non-native speakers.
ALAlison
Certificate in Events Management, Events Management
Grade: 84%
Completed Events Management: Strategy, Event Types and Customer Service through Alison with a GPA of 84%.
ALAlison
Certificate in Digital Marketing, Marketing
Completed Marketing Through the Internet and Social Media course covering online marketing strategies and social media platforms.
ALAlison
Diploma in Hospitality Management, Hospitality Management
Grade: 81%
Completed a Diploma in Hospitality Management through Alison with a GPA of 81%, focused on operations and guest service.
ALAlison
Certificate in Massage Therapy, Massage Therapy
Completed Massage From Around the World course covering international massage techniques and traditions.
Progress Cottege
Certificate in Personal Computing, Computer Fundamentals
Completed an Introduction to Personal Computing course covering PC fundamentals, Windows 98, Microsoft Word, Excel, PowerPoint, and internet basics.
Progress Cottege
Certificate in Business Administration, Business Administration
Completed a Business Administration training course covering administrative skills and office applications.
Rosevitte Secondary
Senior Certificate, Secondary Education
Grade: Grade 12
Completed secondary education achieving Grade 12 (Senior Certificate) in 2003.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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