Philip Oleche
@philipoleche
Highly skilled banker with expertise in customer experience and management.
KenyaWhat I'm looking for
I am a highly skilled banker with extensive experience in managing complex banking and customer issues. My proficiency in bank operations, customer service, risk management, and relationship management has enabled me to drive positive customer experiences consistently. I am a results-driven leader with hands-on expertise in team supervision, process automation, and market research.
Throughout my career, I have been recognized for my exceptional interpersonal skills and my ability to negotiate effectively. I have successfully led teams to deliver stellar customer experiences while optimizing productivity. My commitment to continuous improvement and my agility in adapting to evolving industry trends have been key to my success in the banking sector.
As a passionate advocate for sustainability and customer excellence, I have authored two books and am currently finalizing a novel. My journey has been marked by significant achievements, including being awarded "Manager from the Heart" for outstanding leadership and team management. I am eager to leverage my skills and experiences to contribute to a forward-thinking organization.
Experience
Work history, roles, and key accomplishments
Manager Digital Matching
KCB Group
Aug 2023 - Jan 2024 (5 months)
Managed digital matching and exceptions for various accounts, ensuring timely reconciliations and addressing customer queries. Led projects for onboarding new accounts and maintained compliance with audit requirements.
Compliance Manager
KCB Bank
Aug 2020 - Aug 2023 (3 years)
Oversaw account opening processes, ensuring compliance with regulations and managing customer inquiries. Implemented continuous improvement initiatives to enhance efficiency and productivity.
Management Trainee
KCB Bank
May 2019 - Aug 2020 (1 year 3 months)
Completed a rigorous management trainee program focusing on leadership, customer experience, and operational efficiency across various banking departments.
Customer Experience Executive
KCB Bank
Jan 2016 - May 2019 (3 years 4 months)
Excelled in customer experience and call center operations, recognized as the Best CX Agent for two consecutive years. Managed customer interactions and resolved complaints effectively.
Customer Experience Team Leader
KCB Bank
Jan 2016 - May 2019 (3 years 4 months)
Conducted quality assurance checks and developed service process improvements to enhance customer satisfaction and compliance.
Sales Manager
KCB Bank
May 2015 - Jan 2016 (8 months)
Led a sales team, enhancing product knowledge and customer engagement. Developed performance improvement strategies and monitored sales productivity.
Direct Sales Representative
KCB Bank
Mar 2013 - May 2015 (2 years 2 months)
Achieved sales targets across various product lines while providing excellent customer service and building strong client relationships.
Teaching
Ramogi Achieng Oneko Sec. School
Jan 2007 - May 2008 (1 year 4 months)
Designed and delivered lessons in Mathematics and Physics, fostering a positive learning environment and mentoring students.
Community Development Volunteer
Rafiki Wa Maendeleo Trust-Rarieda
Jan 2007 - May 2008 (1 year 4 months)
Engaged in community development projects focusing on education and economic empowerment, collaborating with local stakeholders.
Education
Degrees, certifications, and relevant coursework
Philip hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
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