Open to opportunities

Philadelphia User

@philadelphiauser

Message

I support customers remotely through live chat, email, helpdesk tools, and practical computer troubleshooting.

Montenegro

Message

What I'm looking for

I'm looking for a long-term remote customer support, live chat, virtual assistance, or IT/helpdesk role where I can combine communication skills with technical knowledge, learn company tools and procedures, and grow as a reliable remote team member.

I've supported customers directly at HatBet and Contact Fast Food, answering questions, processing requests and payments, and staying professional during busy periods.

My experience also includes warehouse operations at Grand Plus, where I followed procedures, managed tasks independently, and worked reliably with a team. I bring clear communication, organization, fast typing, and a calm approach to everyday customer issues.

With technical training in computer systems and networks, I'm comfortable troubleshooting Windows, hardware, printers, drivers, and basic LAN/VLAN networking. I'm building a long-term remote career where I can combine customer communication with helpdesk and technical support.

Experience

Work history, roles, and key accomplishments

Betting Operator

HatBet

Jun 2026 - Jul 2026 (1 month)

Communicated directly with customers on a daily basis, assisted with questions and requests, handled transactions accurately, and worked with computer-based betting and customer management systems.

Customer Support Systems Problem Solving Fast Paced Environment

Education

Degrees, certifications, and relevant coursework

Secondary Electrical Engineering School

Electrical Engineering Technician, Computer Systems and Networks

Completed secondary education with a focus on computer systems and networks, gaining foundational knowledge in troubleshooting, software, hardware, and networking.