IM

Open to opportunities

Ivan Markovic

@ivanmarkovic

IT Support Specialist delivering advanced network and remote help desk support to keep business systems running.

What I'm looking for

I’m looking for a role where I can deliver high-tier remote IT support, maintain reliable network infrastructure, and solve complex hardware/software issues. I value teams that prioritize security, continuous improvement, and direct client impact through practical troubleshooting.

I’m an IT Support Specialist and Network & Infrastructure Associate with over 7 years of hands-on experience across network administration, system maintenance, and remote technical help desk operations. I bring a result-driven, highly technical approach to troubleshooting complex hardware/software issues and restoring service quickly.

In my current role (05/2019–Present), I provide high-tier remote help desk support to internal users, diagnosing and resolving complex system problems. I design, deploy, and maintain robust network infrastructures—configuring routers, switches, and access points—and support IP telephony and related connectivity using TCP/IP fundamentals.

I also take ownership of infrastructure and business systems, including structural cabling and patch panel installation, Active Directory, Microsoft 365, and CRM software and IP Telephony systems. I’ve resolved 40+ complex hardware/software tickets weekly while maintaining a 95% user satisfaction rate, and I collaborate with teams to optimize performance, implement upgrades, and strengthen network security.

Experience

Work history, roles, and key accomplishments

FC

Current

IT Assistant

Current

Future Corporation

May 2019 - Present (7 years 3 months)

Provided high-tier remote help desk and technical support, diagnosing and resolving complex hardware, software, and system issues. Designed, deployed, and maintained network infrastructure (routers, switches, access points) and supported CRM, IP telephony, and CRM ticketing tools.

Remote Technical Support Troubleshooting Networking TCP IP Switch Configuration Access Points IP Telephony Microsoft 365 Active Directory CRM Support TeamViewer RDP Ticketing Jira Zendesk Salesforce CRM

SV

Sales Clerk & Call Center Agent

Sport Vision

Sep 2017 - May 2019 (1 year 8 months)

Delivered customer service in a high-volume online shop call center by handling inquiries, tracking shipments, and resolving product issues. Managed online orders and processed customer data with accurate data entry in the internal database.

Customer Support Call Center Support Shipment Tracking inquiry handling Data Entry

MN

DTD Agent

Media Live Network

Oct 2016 - Jun 2017 (8 months)

Established initial contact with prospective B2B/B2C customers and built professional relationships to expand the company’s network. Conducted field assessments and produced detailed technical reports for new market locations.

Relationship Marketing Technical Reporting

Education

Degrees, certifications, and relevant coursework

UM

University of Montenegro

Bachelor of Science, Computer Information Systems

2014 - 2018

Earned a Bachelor of Science in Computer Information Systems at the University of Montenegro from 2014 to 2018.

Tech stack

Software and tools used professionally

Salesforce

Zendesk

Jira

Java

Ubuntu

Linux

Windows

TeamViewer

Clerk

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