Open to opportunities

Irena Gruda

@irenagruda

Motivated customer service and sales professional delivering friendly, accurate support and strong client relationships.

Montenegro

Message

What I'm looking for

I am seeking a remote customer service role where I can deliver excellent support, grow through training, work with international customers, and contribute to a collaborative team.

I am a motivated, detail-oriented customer service and sales professional with direct retail experience in Ulcinj and Podgorica. I have a proven track record assisting customers, resolving inquiries and complaints professionally, processing transactions accurately, and building repeat-customer relationships through friendly, efficient service.

I bring strong communication, teamwork, time-management and multitasking skills, full professional English and native Montenegrin, and a customer-oriented attitude. I am reliable, adaptable to remote work, open to training, and available to start immediately with flexible shift availability.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Local Retail Store

Jan 2019 - Jan 2024 (5 years)

Assisted customers in selecting and purchasing products, processed transactions accurately, and resolved inquiries and complaints professionally; built repeat-customer relationships through friendly, efficient service.