Open to opportunities

Vuk Kapriš

@vukkapri

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Dedicated technical support specialist with programming experience.

Montenegro

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What I'm looking for

I am looking for a role that allows me to leverage my technical skills while providing excellent customer support in a collaborative environment.

I am a dedicated technical support specialist currently working at Crnogorski Telekom, where I solve client inquiries and manage remote access problem-solving. My role involves ticket processing and providing advanced technical and chat support, ensuring that clients receive timely and effective assistance.

Previously, I worked as a Technical Support Agent and Programmer-Technician, where I honed my skills in configuring IP and router settings. My experience also includes working as a Chat Agent, where I utilized a custom CRM to enhance customer interactions. I am passionate about technology and continuously seek to improve my technical knowledge.

In addition to my technical skills, I have experience in customer service from my time as a Gas Station Clerk, where patience and dedication were key to solving problems and managing inventory. I am currently pursuing my studies in Applied Computer Science, focusing on front-end languages and backend development.

Experience

Work history, roles, and key accomplishments

Current

Work Experience Specialist

Current

Crnogorski Telekom

Jan 2025 - Present (5 months)

Responsible for solving client inquiries and technical issues, processing tickets, and managing the training of new staff while providing advanced technical and chat support.

Technical Support Chat Support

Technical Support Agent

Crnogorski Telekom

Jun 2024 - Oct 2024 (4 months)

Handled client inquiries, resolved remote access issues, processed tickets, and provided end-user notifications while configuring IP and router settings.

Chat Agent

Crnogorski Telekom

Jan 2024 - Jun 2024 (5 months)

Provided support through chat by solving client inquiries and utilizing a custom CRM system.

Chat CRM

Gas Station Clerk

Jugopetrol

Jul 2023 - Jan 2024 (6 months)

Worked behind the counter, solving customer problems and keeping track of inventory with a focus on patience and dedication.

Dedication

Gas Station Clerk

Jugopetrol

Nov 2019 - Dec 2019 (1 month)

Managed customer interactions and inventory while providing excellent service and problem-solving skills.

Customer Service Problem Solving Dedication

Education

Degrees, certifications, and relevant coursework

Faculty of Electrical Engineering - University of Montenegro

Bachelor of Science, Computer Science

2020 -

Activities and societies: Upkeep of hardware networks and software support.

Studying Applied Computer Science with a focus on front-end languages like HTML, CSS, and JavaScript. Gaining experience in backend development with PHP, Laravel, and Python.