Drazen User

I am a highly dynamic IT Help Desk Specialist based in Podgorica, Montenegro, with extensive experience in providing top-notch support through various communication channels. My journey in the IT field began with a strong foundation in applied computers, which I further developed through hands-on experience in troubleshooting complex issues and implementing effective solutions.

Throughout my career, I have managed successful onboarding experiences for new customers, ensuring they maximize the features of the systems I support. My role at TS involved diagnosing and resolving service issues while collaborating with the IT department on upgrades and software roll-outs. I pride myself on my ability to provide exceptional support, whether through direct customer interaction or behind-the-scenes technical assistance.

Currently, as an IT Technician at METS, I focus on cybersecurity and system software, where I create policies and control internal processes. My commitment to continuous improvement and customer satisfaction drives me to identify helpful enhancements in procedures and deliver accurate information on IT products and services.