Open to opportunities

Nemanja Vlahovic

@nemanjavlahovic

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Highly energetic professional with a strong background in customer service.

Montenegro

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What I'm looking for

I am looking for a role that offers growth opportunities and values customer satisfaction.

I am a highly energetic and communicative professional with a robust background in customer service across various sectors. My experiences range from working as a Front Desk Receptionist in a hostel to serving as a Retail Sales Associate in the United States. I pride myself on my positive attitude and quick adaptability, which have allowed me to thrive in dynamic and growth-oriented work environments.

Throughout my career, I have consistently delivered exceptional results by fostering a friendly and positive atmosphere for guests. My role as a Front Desk Receptionist at Hostel Centrum Kotor involved managing guest check-ins, providing local insights, and ensuring high standards of cleanliness and safety. I am passionate about enhancing customer experiences and have a proven track record of resolving inquiries and issues promptly, which has led to repeat visits and positive reviews.

Experience

Work history, roles, and key accomplishments

Front Desk Receptionist

Hostel Centrum Kotor

Jul 2024 - Aug 2024 (1 month)

Managed the check-in process and provided guests with a welcoming introduction to the hostel. Guided guests with local directions and promoted hostel activities, enhancing their stay experience. Coordinated with housekeeping to maintain high cleanliness standards and resolved guest inquiries promptly.

Customer Service Guest Relations Problem Solving Communication Coordination Local Knowledge

Slot and Roulette Attendant

Montenegro Betting

Jun 2023 - Jun 2023 (0 months)

Provided excellent customer service to casino patrons, assisted with slot machine operations, and monitored performance. Handled cash transactions accurately and collaborated with staff to maintain a clean gaming floor.

Customer Service Slot Machine Operations Problem Solving Team Collaboration

Retail Sales Associate

Starboard

Dec 2021 - Jun 2022 (6 months)

Provided exceptional customer service and maintained good client relationships. Met sales goals through effective techniques and assisted in visual merchandising, ensuring the store was organized.

Customer Service Inventory Management Teamwork Communication Problem Solving

In Room Dining Server

One and Only, Portonovi

Oct 2021 - Nov 2021 (1 month)

Delivered guest orders accurately and ensured satisfaction through proactive communication. Maintained cleanliness and organization of dining areas and collaborated with kitchen staff.

Customer Service Communication Time Management Team Collaboration Problem Solving

Barwaiter

Hec Milocer / Avlija Café Bar

Sep 2020 - Mar 2021 (6 months)

Completed theoretical coursework in Waitering and Bartending, followed by hands-on experience as a Barwaiter. Developed skills in customer service and beverage preparation.

Customer Service Bartending Waitering Communication Teamwork Time Management

Front Office Receptionist

Old Town Youth Hostel

Jan 2018 - Oct 2018 (9 months)

Served as the primary contact for guests, providing excellent service and promoting local tours. Organized guest activities and fostered a lively atmosphere.

Customer Service Event Coordination Communication Teamwork Problem Solving

Education

Degrees, certifications, and relevant coursework

Faculty of Tourism and Hotel Management

Tourism and Hotel Management

2016 -

Currently pursuing studies in the Faculty of Tourism and Hotel Management, focusing on various aspects of hospitality, tourism management, and customer service.