Todor Kalezic

I’m a customer support and client-facing professional with 20 years of experience across retail, hospitality, delivery, and logistics environments. I’m known for handling high-volume customer interactions while keeping communication professional, calm, and effective—especially in fast-paced settings.

In my roles, I delivered direct support by managing inquiries, complaints, and service requests. I resolve issues efficiently through strong conflict resolution and problem solving, while consistently maintaining customer satisfaction through clear professional communication and time management.

I also support commercial outcomes by assisting in sales and customer retention. My approach combines customer empathy with practical ticket-handling discipline, so customers feel heard and teams can move quickly—without sacrificing quality or follow-through.

I’m seeking a remote Customer Support / Customer Success role where I can contribute through email and chat support, multilingual communication, and adaptable customer service. With my “customer first” mindset and 20 years of real-world experience, I bring dependable service, consistent resolutions, and strong team collaboration.