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Todor KalezicTK
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Todor Kalezic

@todorkalezic

Customer support and customer success professional with 20 years’ experience resolving high-volume issues calmly and efficiently.

Montenegro
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What I'm looking for

I’m looking for a remote Customer Support / Customer Success role where I can handle email and chat, resolve complaints, maintain satisfaction, and support sales and retention through clear, calm communication in fast-paced environments.

I’m a customer support and client-facing professional with 20 years of experience across retail, hospitality, delivery, and logistics environments. I’m known for handling high-volume customer interactions while keeping communication professional, calm, and effective—especially in fast-paced settings.

In my roles, I delivered direct support by managing inquiries, complaints, and service requests. I resolve issues efficiently through strong conflict resolution and problem solving, while consistently maintaining customer satisfaction through clear professional communication and time management.

I also support commercial outcomes by assisting in sales and customer retention. My approach combines customer empathy with practical ticket-handling discipline, so customers feel heard and teams can move quickly—without sacrificing quality or follow-through.

I’m seeking a remote Customer Support / Customer Success role where I can contribute through email and chat support, multilingual communication, and adaptable customer service. With my “customer first” mindset and 20 years of real-world experience, I bring dependable service, consistent resolutions, and strong team collaboration.

Experience

Work history, roles, and key accomplishments

CS

Customer Support Specialist

Customer Support

Delivered customer support across retail, hospitality, and logistics for ~20 years, handling inquiries, complaints, and service requests in fast-paced environments. Maintained customer satisfaction through calm, professional communication, problem-solving, and support for sales and customer retention.

Education

Degrees, certifications, and relevant coursework

Todor hasn't added their education

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Tech stack

Software and tools used professionally

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