At Neuberg Global Laboratories, I registered and verified patient information, coordinated communication between patients, nurses, and laboratory teams, and managed scheduling and documentation for sample collections.
At Capability BPO, I handled inbound and outbound communication for international clients and maintained accurate records. I also resolved escalations while meeting KPIs.
At IntelliBPO and Nimble Group, I managed customer interactions, handled sensitive client discussions, and maintained accurate records in line with compliance requirements. I bring administrative and client service experience from medical, laboratory, and BPO environments.
