Dancey Makhaye
@danceymakhaye
Remote-focused Medical Records Coordinator delivering HIPAA-compliant records and excellent customer service.
South AfricaWhat I'm looking for
I’m a results-driven remote professional with 10+ years of experience across healthcare administration, banking, call centre, and office management environments. I’m confident working independently while managing multiple priorities under pressure to deliver excellent outcomes.
Currently, I work remotely as a Medical Records Coordinator, retrieving and coordinating medical records from healthcare providers and facilities while ensuring accuracy and timely delivery. I capture and maintain complete, organized patient data in digital systems, support billing workflows, and communicate professionally to request and follow up on outstanding records—fully aligned with HIPAA compliance.
Previously, I served as a Brand Ambassador for TymeBank and as an International Customer Service Agent, where I educated customers, supported onboarding, resolved queries, processed refunds and escalations, and consistently maintained strong customer satisfaction. I also bring TEFL (Distinction) and strong digital communication and documentation skills to every client interaction.
Experience
Work history, roles, and key accomplishments
Medical Records Coordinator
Parameds
Apr 2025 - Present (1 year 2 months)
Retrieve and coordinate medical records remotely, ensuring accurate and timely delivery. Capture and maintain complete patient data in digital systems, process billing information, and communicate with healthcare providers while ensuring HIPAA-compliant handling of confidential information.
Brand Ambassador
TymeBank
Apr 2024 - Mar 2025 (11 months)
Promote the TymeBank brand and educate customers on digital banking products, guiding onboarding and account setup. Proactively engage to consistently meet monthly account-opening targets while maintaining accurate daily records and submitting digital reports.
Office Administrator
Umgosa
Jun 2021 - Jan 2022 (7 months)
Managed end-to-end administrative operations, including procurement, correspondence, and scheduling. Drafted board minutes, prepared committee packs, coordinated executive meeting logistics, and handled multi-channel communications.
Customer Service Agent
CCI Call Centre
Aug 2013 - Jan 2017 (3 years 5 months)
Provided front-line customer support in a high-volume call environment, resolving customer queries professionally. Processed refunds and escalations in line with policy, upsold new products, and maintained consistently high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
TEFL Professional Institute
TEFL (120 Hours), Teaching English as a Foreign Language (TEFL)
2022 - 2022
Grade: Distinction
Completed a 120-hour TEFL course in May 2022 with a Distinction.
Inanda Seminary Secondary School
National Senior Certificate, General Education
2013 - 2013
Grade: Grade 12
Completed the National Senior Certificate (Grade 12) in 2013 at Inanda Seminary Secondary School.
Google Digital Skills for Africa
Google Digital Skills for Africa, Digital Marketing & Customer Service
In progress/to be pursued: training focused on digital marketing and customer service.
LinkedIn Learning / Coursera
Microsoft Office Fundamentals, Microsoft Office
In progress/to be pursued: Microsoft Office Fundamentals course.
Coursera / Udemy
Remote Work Professional Certificate, Remote Work
In progress/to be pursued: Remote Work Professional Certificate.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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