Fortunate Lebeya
@fortunatelebeya
Experienced administrative virtual assistant with strong problem-solving skills.
What I'm looking for
I am an Administrative Virtual Assistant with over 3 years of experience in providing exceptional administrative support and customer service. My background includes managing multiple administrative duties, enhancing communication between departments, and ensuring a productive work environment. I pride myself on my organizational skills and my ability to maintain a welcoming office space that fosters productivity.
During my tenure at Lancet Laboratories, I successfully managed data records, improved project completion rates, and significantly enhanced customer satisfaction through effective communication. My role involved resolving inquiries efficiently and maintaining detailed records, which improved follow-up efficiency and reduced response times. I am passionate about leveraging my skills to contribute positively to any team I join.
Experience
Work history, roles, and key accomplishments
Student Medical Technician
Lancet Laboratories
Jun 2021 - Nov 2023 (2 years 5 months)
Resolved customer inquiries and managed order processing, achieving high satisfaction ratings and improving response times. Conducted data entry and maintained records for efficient follow-up.
Admin Clerk
Lancet Laboratories
Jun 2021 - Nov 2023 (2 years 5 months)
Provided customer support and managed order processing, achieving high satisfaction ratings and improving follow-up efficiency. Maintained detailed records and ensured timely delivery.
Admin Clerk Intern
Lancet Laboratories
Feb 2020 - Jun 2021 (1 year 4 months)
Managed multiple administrative duties, including data entry and web research for the labOS project, improving retrieval speed and project completion. Handled a high volume of emails, enhancing customer satisfaction.
Education
Degrees, certifications, and relevant coursework
ALX Africa
Training, Virtual Assistance
2024 - 2024
Completed training in Virtual Assistance, focusing on administrative skills and customer support.
University of Pretoria
Bachelor of Science, Human Genetics and Physiology
BSc in Human Genetics and Physiology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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